Open Ticket Assigned To Me But Not There

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  • Plugin Author julien731

    (@julien731)

    Can you enable the option to see all tickets (in the plugins settings, Advanced tab) and see if the ticket appears after that.

    Thread Starter anisjolly

    (@anisjolly)

    Hi Julien

    That was already enabled. What’s strange though is that the notification showing me that there is an open ticket assigned to me no longer shows that a ticket is open and assigned to me!

    Very strange – oh well. Mark this as resolved as the problem no longer exists.

    Plugin Author julien731

    (@julien731)

    Could you please specify which area showed you an open ticket? Was it the bubble in the admin menu or the one in the admin bar?

    Thread Starter anisjolly

    (@anisjolly)

    It was the one in the top admin bar.

    Plugin Author julien731

    (@julien731)

    Alright then it must be related to a small bug with the open tickets count not being updates in some particular cases (like when a ticket is transferred). That will be fixed soon.

Viewing 5 replies - 1 through 5 (of 5 total)
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