"Operation timed out…" error message

  • jeffersonpowers

    (@jeffersonpowers)


    10 years ago

    I am getting the following error message when I try to run a backup:

    The HTTP response test get an error “Operation timed out after 15000 milliseconds with 0 bytes received”

    So far it’s only happening on a few WordPress sites out of over 20 that I manage, so I’m reasonably sure it’s a server issue. The problem is that I know absolutely nothing about server issues.

    Can anyone give me some idea of the kinds of questions I should be asking the hosting companies in order to get this fixed? Thanks.

    https://www.ads-software.com/plugins/backwpup/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter jeffersonpowers

    (@jeffersonpowers)

    I’ve narrowed this down a bit: so far it only seems to be happening with websites hosted on Canvas Host.

    Daniel Hüsken

    (@danielhuesken)

    It can be that loobback connections not allowed. Ask the hoster?

    Thread Starter jeffersonpowers

    (@jeffersonpowers)

    The host says loopback connections are allowed. Is there anything else it could be?

    bhagemann

    (@bhagemann)

    ALSO at Canvas Host here. I have an open ticket with them now, but so far they don’t have any clue on what it might be. The only thing today’s support tech could think of that changed is a php upgrade.

    I’m having the same issue… in two different wordpress installs. One has WP 4.1.1 and BackWPUp 3.1.4, the other site which I hadn’t touched in 6 months has WP 3.9.x and BackWPUp 3.1.2. SAME error message on each, “Operation Timed out after 15001 seconds”. The last successful backup was made on Dec 17th, so clearly something changed in the hosting environment shortly after that date

    The error happens 15sec after hitting the backup now button. But no progress info is displayed. Almost as if something’s blocking the backup script from even starting.

    Hope it gets resolved soon. If I can provide any info to the developer, let me know.

    bhagemann

    (@bhagemann)

    Found the code where the timeout setting is created at least… in the file backwpup/inc/class-job.php on line 467:

    $cron_request[ 'args' ][ 'timeout' ] = 15;

    If I change this to a higher number, say 25.. then I get the error after 25 seconds and it says “operation timed out after 25001 milliseconds”

    Hope this helps someone figure out what’s not responding, its in a section about URL creation.

    Any update or solution found on this? I also use Canvas Host and am having same issues. Thx

    I can see on Canvas that ther is “CloudFlare: Free Website Caching” active.
    Please exclude wp-cron.php from it.

    Thread Starter jeffersonpowers

    (@jeffersonpowers)

    How do I do that? Or is that something I neef to ask the hosting company to do?

    Pelase ask them i only know that it must exculded.

Viewing 9 replies - 1 through 9 (of 9 total)
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