opt-in marketing and sync issues

  • Resolved threemind

    (@threemind)


    2 years, 2 months ago

    Wp 6.0.2
    Php 7.4.30
    Mailchimp for WooCommerce 2.7.3

    We have 2 issues, thanks in advance for support:

    1.
    Marketing opt-in require at least one option to be selected
    but subscription is sent also without the user having chosen one of the 3 contact options.

    2.
    User registered on our website and subscribed on MC receives all our marketing emails.
    Subsequently the same user makes a purchase and his status changes from “subscribed” to “only transactional emails”. From this moment on, only those relating to orders are sent and instead all our other marketing emails are not sent.
    In your plugin “Sync Settings” we have active this recommended option:
    Send all data to your Mailchimp Audience, including subscribers and transactional customers.
    in short, the registration and consent previously expressed are not maintained during sync data.

    PS
    For point 1. I’ve now seen that opt-in settings only apply to Mailchimp signup forms, so form integrations and API opt-in are unaffected.
    So they don’t work with your plugin, correct?

    • This topic was modified 2 years, 2 months ago by threemind.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter threemind

    (@threemind)

    For point 1. I’ve now seen that opt-in settings only apply to Mailchimp signup forms, so form integrations and API opt-in are unaffected.
    So they don’t work with your plugin, correct?

    Plugin Support khungate

    (@khungate)

    Hi @threemind, thanks for reaching out. For #1, To please enable remote diagnostics and provide your URL so we can look at a few things with your set up. On #2, that should not be the case. Please provide an order ID where that occurred. If the user is subscribed in Mailchimp at time of order we will honor that status (and vice versa).

    Also, ensure you have the latest version of the plugin installed which is v2.7.5. We look forward to hearing from you.

    Thanks!

    Thread Starter threemind

    (@threemind)

    Hi @khungate,
    thanks for reply!

    As specified in my thread, issues occurred
    with plugin release 2.7.3 and also 2.7.4.

    Now updated to new 2.7.5 and I still have to test, surely as specified in your changelog, have fix admin subscription status checkbox flow and the user’s GDPR consents previous expressed are show correctly.

    Before opening this thread I also wrote to Mailchimp support and I pointed out that the “Visible, checked by default” option is useful for showing already registered users their subscription status or preferences but since the setup is also applied to users who are registering on the site, this option is not GDPR.

    Personally think it should be checked if the user is logged in (therefore already registered) and show then previous choice with checkbox cheked or if logged out show checkbox uncheked.

    Plugin Support khungate

    (@khungate)

    Hi @threemind we will be closing this ticket for now since it has been a while since we last communicated. However, if you still need assistance, please let us know and we will be happy to reopen the ticket and continue troubleshooting. It is worth noting that the best way to get in touch with us is through the GitHub plugin page for our Mailchimp WooCommerce plugin at https://github.com/mailchimp/mc-woocommerce/. On this page, you can communicate directly with the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘opt-in marketing and sync issues’ is closed to new replies.

Tags