Optimization works but breaks the site

  • Resolved lucas6888

    (@lucas6888)


    1 month, 3 weeks ago

    Hello, as mentioned in the title, the plugin works but breaks the home page of the website on Chrome browser only. Animations stop to work, there is code displayed on the frontend and the add to cart plugin doesn’t work anymore. I currently deactivated the plugin because I have users buying, would it be possible to be contacted via email to solve the issue in real time? Thank you in advance

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Dear @lucas6888 ,

    We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in?Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

    To enable the test mode:

    1. Log in to your 10Web account
    2. Click on the website where you want to enable the test mode
    3. To the left of the dashboard under?Website Booster?click on?Frontend > Settings tab
    4. In the?Test Mode?section, click the toggle
    5. Click on?Enable?to activate

    Once done, please kindly let us know so our team could troubleshoot your problem ASAP,

    Will be looking forward to hearing back from you!
    Regards, Mane

    Thread Starter lucas6888

    (@lucas6888)

    Hello, sorry for the late reply but I initially replied to the mail instead of writing here. I activated the test mode correctly, I’m looking forward for any advice you could give me

    The issue is present only on Chrome both on computer and mobile

Viewing 2 replies - 1 through 2 (of 2 total)
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