Optin form not loading properly in Icegram popup

  • I have the icegram plugin which was working properly until the last WordPress and Icegram updates. Now when the popup loads, the quote marks in the shortcode have changed from the straight quote marks to the MS Word quote marks and I cannot change and update them in Messages, so the shortcode text is what displays below the image. I have also contacted support in Lead Outcome (my autoresponder) and the host of my WordPress site (WPBlogSupport). I checked another site with Icegram which is hosted by Hostgator and when tested it is doing the same thing.

    https://www.ads-software.com/plugins/icegram/

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  • Plugin Author Nirav Mehta

    (@niravmehta)

    To understand the problem correctly..

    You are using a shortcode to embed your autoresponder form within an Icegram popup message. And the quote used for parameters in this shortcode are changing to MS Word’s smart quotes, instead of simple double quotes. Because of this your subscription form is not showing, and the shortcode is showing as text in the popup.

    Is that so?

    What happens when you edit the shortcode within Icegram message and save it? You should be able to update them in the message body editor’s “Text” tab.

    If it still does not work, contact us using the form here – https://www.icegram.com/contact/

    Provide us your WordPress URL, and admin login credentials and we can take a look.

Viewing 1 replies (of 1 total)
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