Option Pricing Amount disappears after adding to cart

  • Resolved zummit

    (@zummit)


    4 years, 5 months ago

    [Free version of the plugin – variable product, the variables have pricing set correctly.]

    Just like the topic says, the Option Pricing Amount disappears once I click on the
    Add to Cart button. Prior to adding it to the cart, the Option pricing works as expected.

    After clicking the Add to Cart button, on the product page itself, Options Total changes to $0.00.

    In the Cart, the base product price is shown correctly, and the Option price is listed correctly in the Product column (Personalized (+$14.00)), but the Option price does not appear in the Price column.

    Same thing with the Checkout page – the Option price is shown in the Product column, but it does not appear in the Subtotal column, nor in the Total price.

    Any ideas?

    [I will be happy to send you links privately if that would help.]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Wombat Plugins

    (@maartenbelmans)

    Hi @zummit

    Yes, I’d like a link so I can test it out. If you don’t want to share it on the forum, please contact us through our website studiowombat.com

    Maarten

    Thread Starter zummit

    (@zummit)

    I just contacted Maarten off-list. I will try to post the solution if/when we get one because there’s nothing worse than threads left hanging …

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    @zummit

    Can you resend your last email? Not sure I got that one.

    Thread Starter zummit

    (@zummit)

    I had sent it through the form found here:

    https://www.studiowombat.com/request-support/

    I referenced this thread in my support request.

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    Hmm. Can’t find it sorry. Please resend ??

    Thread Starter zummit

    (@zummit)

    Done – upon sumitting the form it said “Thank you for your message. We’ll be in touch shortly.”

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    Looks like we’ll have to sort out some technical difficulties because I didn’t receive it. Can you contact us through the livechat on the website?

    Thread Starter zummit

    (@zummit)

    I just started a thread with your ChatBot.

    Thread Starter zummit

    (@zummit)

    After chatting with the plugin developer, we’ve concluded that the issue is related to another plugin I also have installed – Woo Discount Rules. You can’t use both of these plugins together at this time (buy may be able to do so in the future?).

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    Yes, it is on our to-do list to integrate with this plugin (and some other popular discount/pricing plugins). Stay tuned for that and thank you for your patience in the meantime.

Viewing 10 replies - 1 through 10 (of 10 total)
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