Options / blocks no longer appearing in wp-admin + setting page loads empty

  • Resolved Jamie49

    (@jamie49)


    2 months ago

    Wondering if anyone has experienced something similar? The plugin is installed on my website and existing blocks remain intact on the frontend, but it’s almost as if it doesn’t exist anymore when using the editor / wp-admin.

    I’m no longer able to add Otter Blocks onto my page with Gutenberg, and the Otter Blocks setting page loads empty (/wp-admin/admin.php?page=otter).

    Everything was working as expected last week, so this appears to be a new issue. I’ve tried updating to the latest version and disabling all my other plugins, but no luck so far.

    Also worth mentioning my site has two environment / URLs for staging + production. I noticed the production site doesn’t have this issue- so not sure if maybe the staging domain being different is throwing things off?

    • This topic was modified 2 months ago by Jamie49.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support rodicaelena

    (@rodicaelena)

    Hi Jamie,

    Can you please share which WordPress and PHP versions are you using?

    Thank you!

    Plugin Support rodicaelena

    (@rodicaelena)

    Hi there,

    Can you please update to the latest WordPress version 6.6.1 and let us know if the issue is fixed?

    Thank you,

    Rodica

    Thread Starter Jamie49

    (@jamie49)

    @rodicaelena updating WordPress to the latest version fixed the issue for me, thanks!

    Plugin Support rodicaelena

    (@rodicaelena)

    Great to hear that! Thank you!

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @jamie49,

    I hope this message finds you well. I am happy to inform you that we recently released an update for Otter that addresses your reported issue.

    We appreciate your patience and support during this process.
    Have a great day ahead!

Viewing 5 replies - 1 through 5 (of 5 total)
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