• Resolved Tuffer

    (@caemaycock)


    Hello Oliver,
    Options for twenty seventeen update today (29th) cancelled my premium version.
    I was editing the site (WordPress 5.2.3) at the time of the auto-update of the plug-in.

    Regards,
    Tuffer

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
  • Thread Starter Tuffer

    (@caemaycock)

    If you have plugins on auto update (e.g. with Updraft Plus) you do not see the warning/popup until afterwards, and maybe not even then (as I didn’t). I don’t hold Oliver responsible. This Plugin is excellent, don’t dis it unless you KNOW you didn’t screw up.
    Tuffer.

    Plugin Author Oliver Campion

    (@domainsupport)

    Just to confirm … we (as in us as well as you) are not allowed to talk about premium plugins in this forum. This is in the WordPress Forum Guidelines.

    We are also not allowed to solicit contact outside of this forum (see above guidelines).

    With regards to the free plugin, which was updated last Friday (four days ago), an admin error notice displayed on all admin pages was included with clear instructions as to how to download and install an additional plugin if required.

    We have replied to all direct contact with regards to the issue mentioned in this thread swiftly and have so far been able to get 100% of people sorted.

    Thank you for your support,

    Oliver

    @oliver
    instead of writing: ‘we are not allowed to talk about the premium plugin in this forum’, you could give us a clue or hint where we CAN talk about this. I have really searches and found nothing

    Plugin Author Oliver Campion

    (@domainsupport)

    This is literally the first post on our website …

    https://webd.uk/new-separate-premium-plugins/

    We are not being deliberately evasive, @hansbeen, forum moderators take the guidelines very seriously and I’m amazed that this thread hasn’t already been shut down and all our accounts limited.

    So please, stop asking about the premium plugin in this forum.

    Thank you.

    Oliver

    But where CAN we talk or ask about this then? That is not a strange or unreasonable question I think. Give me an alterative. Now we have a new plugin where we cannot talk about? And why can’t we talk about this here? Because it’s a paid plugin perhaps? You could explain that. Now I really don’t understand.

    • This reply was modified 4 years, 10 months ago by hansbeen.
    Plugin Author Oliver Campion

    (@domainsupport)

    Right, to make this as clear as I possibly can, and quoting directly from the forum guidelines

    This is why we can’t talk about the plugin …

    Do not ask for help regarding premium themes/plugins.

    … and this is why we can’t tell you where you can talk about it …

    Do not post email addresses, ask others to post their email or solicit contacting people off of the forums.

    So please, read between the lines and I’m sure you’ll understand what we are saying.

    Thank you,

    Oliver

Viewing 6 replies - 16 through 21 (of 21 total)
  • The topic ‘Options for twenty seventeen update today (29th) cancels premium version’ is closed to new replies.