Options not working correctly

@bikeshake

Sorry you’re having difficulties, I’m sure we can this resolved.

Would you mind setting up a test popup on a test page with the replicated issues so we could have a closer look?

Thank you for being patient.

Thank you for the quick reply!

Unfortunately I can’t do that, since the settings are global and not only for one specific popup. Can I PM you the link to the site so you can verify that the Google font is being loaded? I can’t test the stylesheet options since the site is online.

One more weird thing happened: Settings sometimes don’t change when I save them. I.e. I UNcheck the checkboxes, save, then when the page reloads, the checkboxes are checked. I had to click on the “Misc” tab then back to the “Assets” tab, then save, for the settings to actually save.

PS: I deactivated all the other plugins, “previewed” the site in Twenty Fifteen theme, and the Google Font was still loading.

@bikeshake – First just to clarify, all of our settings fields (checkboxes) are generated the same way. They all use the same function that renders a checkbox. What this means is if one fails all would. The most likely issue in the case of the checkboxes not saving properly is that your site is using object caching in the admin. This is normally fine but sometimes it causes this type of issue if the cache doesn’t refresh properly.

We often have to clear our object cache for eCommerce reporting totals to be recalculated or the totals are incorrect. This is because object cache didn’t update after a refund or similar.

You can send a link via our https://wppopupmaker.com/support/.

Thank you, I’ll contact you now.

I’m not using object cache, and I even deactivated W3 total cache to be sure.

@bikeshake – I may have to eat my words. I can duplicate the checkbox not working in the cookie editor. But I was not able to duplicate it in the Popup Maker -> Settings page though.

This may be a similar issue.
I checked all three boxes.
Now When I uncheck them and save them, they are always checked.
I started looking in the database to find the entries controlling that but so far have not found them.

@mauicomp, @bikeshake

Yes, we’ve had numerous reports. We’re working on an update. I’ll make sure @danieliser sees this.

Thank you for being patient.

@bikeshake, @mauicomp

Updating to the latest version should solve the issue. Thank you for being patient.

By the way, if you have a moment, I would very much appreciate if you could quickly click that our plugin Works for you and rate the plugin, just to help us spread the word!

@waltmesser I’ve just updated and tested. The settings still aren’t being saved.
If a setting is unchecked and I check it, it saves. But if I unckeck any/all of the three settings, then click save, the settings are all checked again.

@waltmesser
In Firefox Developer Tools, I’m now getting a “400 bad request” for this path: “https://fonts.googleapis.com/css?family=|”

In the database, the option “popmake_settings” has this value:
a:1:{s:27:"disable_google_font_loading";s:1:"1";}

Thank you for working on this.

Please ignore my comment about getting a “400 bad request” in Firefox Developer Tools. It’s coming from somewhere else. Sorry about that!

I have a workaround for the changes not saving: in Popup Maker Settings, if I click on the “Misc” tab, then go back to the “Assets” tab, uncheck a setting and save, the settings are saved successfully.

PS: Popup Maker ignores the user language set in wp-admin/profile.php.

@bikeshake

Thanks for the extra details, I’ll make sure our Lead Dev @danieliser sees this.

@bikeshake – Just to confirm you are using the latest version (1.5.7)? Even if not the issue you describe was not the same as the other users with checkbox issues.

I may need more info as I can’t duplicate it. I was able to check all the boxes in Popup Maker -> Settings -> All tabs, save, then uncheck and save again. Everything on a clean install is working fine.

Those settings are all stored in a single array (which is filterable if you need to forcefully override them for the time being).

The real issue here is that those settings fields have not been modified in a long time. We added additional fields, but that doesn’t entail making any changes that could cause the fields to not save properly.

Can you try disabling other plugins to see if the problem persists, if not, knowing what plugin is causing issues will help a lot.

Will talk with @waltmesser and see what may be causing it for him too.