• Resolved ecomgypsy

    (@ecomgypsy)


    There’s an “-OR-” text appearing in between the quantity and add to cart button. And it appears throughout the website.

    Elementor’s community reported that it is a glitch by STRIPE, and can only be hidden using CSS.

    When I contacted STRIPE, they referred me to WooCommerce.

    Could anyone suggest how to fix this glitch?

    PS. I updated to the latest version of WooCommerce plugin already.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @ecomgypsy,

    Can you please share the product page URL, so I can take a look?

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter ecomgypsy

    (@ecomgypsy)

    Hi @amiralifarooq

    Thanks for taking it on.

    Here’s the link
    https://londonave.us/product/hamilton-beach-22633-extra-wide-slot-2-slice-bagel-toaster/

    & The system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://londonave.us
    Site address (URL): https://londonave.us
    WC Version: 7.1.0
    REST API Version: ? 7.1.0
    WC Blocks Version: ? 8.7.5
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 8.1.13
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.71.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.22-MariaDB
    Max Upload Size: 2 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 7.1.0
    WC Database Prefix: wp_
    Total Database Size: 110.59MB
    Database Data Size: 106.23MB
    Database Index Size: 4.36MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_e_submissions_values: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 3.06MB + Index: 0.06MB + Engine InnoDB
    wp_postmeta: Data: 84.52MB + Index: 1.97MB + Engine InnoDB
    wp_posts: Data: 17.52MB + Index: 0.34MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 121
    custom_css: 1
    customize_changeset: 6
    elementor_library: 24
    elementor_snippet: 4
    nav_menu_item: 25
    page: 35
    post: 1
    product: 21
    product_variation: 16
    revision: 1480
    shop_coupon: 1
    shop_order: 1
    wp_global_styles: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (9) ###
    
    Elementor Pro: by Elementor.com – 3.8.2
    Elementor: by Elementor.com – 3.8.1
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.35
    TMD Helper plugin: by  – 2.0.5
    Direct Checkout for WooCommerce: by QuadLayers – 2.7.1
    WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
    WooCommerce PayPal Payments: by WooCommerce – 2.0.0
    WooCommerce: by Automattic – 7.1.0
    WP-Matomo Integration: by André Br?kling – 1.0.27
    
    ### Inactive Plugins (1) ###
    
    TMD Helper plugin: by  – 2.0.5
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
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    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
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    simple (simple)
    variable (variable)
    
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    exclude-from-search (exclude-from-search)
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    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #482 - /shop/
    Cart: #483 - /basket/
    Checkout: #484 - /checkout/
    My account: #485 - /my-account/
    Terms and conditions: #120 - /terms-of-use/
    
    ### Theme ###
    
    Name: Hello Elementor
    Version: 2.6.1
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: US
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
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    shipping-smart-defaults
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    woo-mobile-welcome
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    Disabled Features: minified-js
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    settings
    
    Daily Cron: ? Next scheduled: 2022-12-08 08:54:17 +00:00
    Options: ?
    Notes: 58
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 35
    Oldest: 2022-11-07 22:57:38 +0000
    Newest: 2022-12-06 21:56:55 +0000
    
    Pending: 2
    Oldest: 2022-12-07 18:03:19 +0000
    Newest: 2022-12-07 21:56:55 +0000
    
    ### Status report information ###
    
    Generated at: 2022-12-07 18:03:55 +00:00
    
    Thread Starter ecomgypsy

    (@ecomgypsy)

    HERE’S THE SOLUTION I FOUND. FOLLOW THE LAST 2 LINES PARTICULARLY

    “Hi there,

    Just to add a bit here: that — OR — is likely coming from Stripe’s payment request buttons. Generally, in Chrome with a Google Pay payment method added, or in Safari with an Apple Pay method added, then it will display something like this with the “OR” between the payment button and the Add to Cart button:

    -OR-

    You mentioned that you only see the issue in Safari, so it sounds like the Apple Pay button isn’t loading correctly, resulting in the “OR” being displayed by itself. In Chrome, are you seeing the Google Pay payment request button displayed before the OR? Or are you not using the payment request buttons at all? If you aren’t using those buttons, then you can disable them under WooCommerce > Settings > Payments > Stripe.”

    Awesome @ecomgypsy Glad you were able to sort it out. If you have any new question, please create a new ticket.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘“-OR-” Glitch’ is closed to new replies.