Order Action dropdown is empty

  • Resolved vamcyp

    (@vamcyp)


    1 year ago

    Hi,

    I am having issue to identify the reason why the order action dropdown list is empty? This is restricting me from having to resent the confirmation email to the customers.

    Can someone advise if I am missing something please?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @vamcyp,

    For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Additionally, please can you share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

    In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

    Looking forward to resolving this issue for you.

    Thread Starter vamcyp

    (@vamcyp)

    Hi Shameem,

    Please find the screenshot link attached as request and also the System status report.

    Screenshot: https://snipboard.io/8jkeO3.jpg
    System status Report: https://paste.mozilla.org/6Marr4yS
    Fatal Error – there is no log file

    Hey there ??

    Thanks for sharing that!

    This is not something I am able to reproduce on my test site which uses the latest version of WooCommerce core. Here is what I see on the Order edit page on my end:

    Please can you clarify the following:

    • Has this been an ongoing issue or one that recently surfaced? If the latter, do you recall any updates/changes made to the site or server before this issue first popped up?
    • Is this issue present with all order types, or only specific order types?
    • Are the “Order actions” options missing in existing orders or when creating a new order?

    In the meantime, have you managed to perform a full conflict test as @shameemreza suggested? If not, can you please do this as it’s possible that a theme/plugin conflict may be causing the issue.

    Cheers!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    @vamcyp

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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