Order Action dropdown is empty upon activating Trust Payment

  • Resolved vamcyp

    (@vamcyp)


    1 year ago

    Hi,

    I am having issue with woocommerce order page where the actions dropdown is yeilding no results. This is used to have options like Resend confirmations and Send invoice but I have no options at all.

    I have raised this with Woocommerce, however doing more digging the behaviour is caused due to activating you payment gateway.

    Can you guys have a look at this please? Screenshot attached for reference.

    Screenshot when Trustpilot plugin is active: https://snipboard.io/8jkeO3.jpg
    Screenshot when Trustpilot plugin is disable: https://snipboard.io/MsHGlU.jpg

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Trust Payments

    (@trustpayments)

    Hi vamcyp,

    Thank you for raising this feedback.

    This is something we have not come across before, please can you confirm if this is our plugin causing the problem or another as you mention “Trustpilot” in your message. If so, please can you reach out to our support team at [email protected] referencing this topic, providing the version of WooCommerce, version of PHP and the version of our plugin you are using

    Also in your message you mention that this functionality used to work fine, please confirm the configuration settings you were using at the time? Has any changes that you are aware of been made since it stopped working?

    For future comments, questions or requests for support, we would recommend contacting our support team direct on?[email protected]?which would allow us to formally come back to you.?

    Kind regards,

    Trust Payments

    Thread Starter vamcyp

    (@vamcyp)

    Hi,

    Apologies, I miss typed. Trust Payment is what I meant. As recommended I will email the support team.
    thank you

    regards

    Vamcy

    Plugin Author Trust Payments

    (@trustpayments)

    No problem, I look forward to your email.

    In the meantime, I will mark this as resolved and follow up on your email.

    Kind regards,

    Trust Payments

Viewing 3 replies - 1 through 3 (of 3 total)
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