Order and products disappeared in the backup office – 5.6

  • Resolved helenevisul3

    (@helenevisul3)


    3 years, 6 months ago

    Hello, since the woocommerce 5.6 update, the product and orders page in the back office displays “start importing or create a product”
    However, there are 5 navigation pages at the bottom right, but nothing happens when I click on it.

    I have disabled all plugins. Nothing changes.
    I went back to the previous version of woocommerce but the database remains in 5.6

    Php: 7.3

    Wordpress: 5.8

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author alx359

    (@alx359)

    Hello @helenevisul3 and thanks for your report.
    I don’t recall a “start importing or create a product”. Would you please share a screenshot? When you disable our plugin too does the issue also disappears? Also, have you enable debug.log and is it in there any relevant error(s)?

    Plugin Author alx359

    (@alx359)

    Hello again,
    As we haven’t heard from you, and it seems that the issue was with a different plugin anyway, I’m closing this ticket now. Please feel free to follow-up if you may encounter any issues. Thanks.

    Thread Starter helenevisul3

    (@helenevisul3)

    Hello
    Sorry I forgot to answer.
    The debug.log indicated an error on the wp-editor-widget plugin.
    This widget did not appear in the back office but that in the ftp, I deleted it and that solved my problem.

    Thank you

    Plugin Author alx359

    (@alx359)

    Thanks for following up, and glad you solved the issue!

Viewing 4 replies - 1 through 4 (of 4 total)
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