Order attribution no longer works

Hello Rune,

Thanks for taking the time to reach out. Can you confirm you’re referring to WooCommerce 8.7? Does the attribution information appear correctly in the metabox on the Order Edit page, or is it missing there as well?

Do you have a cookie/GDPR consent manager installed on your sites? Are you using a custom theme/page builder? To continue troubleshooting, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

You can also confirm that order attribution is capturing source information correctly by checking the values in the sbjs_* cookies created by WooCommerce.

Cheers,
Justin

Hello,

Yes, it is v8.7. All orders registered before i updated is 100% ok. Issue apperared from the first order on v8.7. The same problem with both my websites running on v8.7.

Customer history is set correctly in order-edit page but not the referral info, in wich shows “unknown” in both order edit page and order overview table.

I have no cookie/GDPR option in use. Only the simple banner included with Woodmart theme. I am using Woodmart theme and WP Bakery builder, but cart and checkout is mostly standard.

There is seven sbjs_ cookies set.

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Brgds
Rune

Hi @metuza,

Thanks for sharing additional information.

After checking your system status reports, I can see that your theme overrides the default checkout template.

Order Attribution adds extra fields to the standard checkout and block checkout to append the source data to the order when it’s processed. However, since your theme is overriding this default template, that’s likely why you’re seeing Unknown.

Could you try it with a default theme, like the Storefront, just for a little while?

Let us know how that goes. Looking forward to helping you.

Hello,

So what has then been changed with v8.7 since this happens now? It was working perfectly fine with previous version.

There is no changes in theme on how fields are added so any fields added the correct way should be no problems. BUT in checkout the payment gateway like Klarna and Dintero replace everything, all billing and shipping fields. But also here the way it is built i have never had problems adding any new fields following the woocommerce way.

And as mentioned it has worked 100% ok since attribution was released, but stopped working with v8.7. So you might have what has been changed so i can go further with theme and/or gateway developers.

Brgds
Rune

Ok, then i have received a respons back from the gateway developer and they could tell me that the order attribution functionality was rolled back in woocommerce v8.7 because that bigger webshops got into problems because of it.

But as i can see it is still there but moved to another action, after customer details. So i think that is the problem, the gateway does not register that action. I have informed them about it so we will see if they can fix it.

Brgds
Rune

• This reply was modified 11 months, 1 week ago by ArcticFritid.

Hi @metuza,

It’s great that you have already informed them about this. While they are working on a fix, you could consider using a different payment gateway that is compatible with the new changes, or revert to an older version of WooCommerce where everything was working as expected.

Please keep us updated on the progress with your payment gateway developers. We’re here to assist you further if needed.

Thanks!

Hi @metuza,

I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

Thanks!