Order attribution origin unknown

Hi @paccio94, thanks for reaching out. I understand you’re having trouble with the Order Attribution feature. I took a look at your page and this is what I noticed:

• The visit source is being captured correctly on arrival.
• When the customer goes to the checkout, the source information is added to the checkout form as additional fields. The additional fields on your checkout appear to be commented out in the HTML: https://d.pr/i/YhIfl7

If these fields are being displayed within HTML comments (as indicated by <!-- ), then the order attribution data cannot be inserted and stored when the order is processed.

Can you check your checkout page’s composition or any custom changes you made to your theme to see why this section of the checkout form is commented out / disabled?

Happy to continue troubleshooting if you need any more guidance!

Cheers

• This reply was modified 10 months, 1 week ago by Justin (a11n). Reason: Better wording

Hello, I have the same problem, can you help me?

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Hi, thanks for reaching out with your questions.

Do you use custom themes to build your checkouts, or third-party gateway checkouts? In WooCommerce 8.7 the hook used to add the order attribution data to the checkout page was changed to woocommerce_checkout_after_customer_details, and it’s possible that some customizations never invoke the hook when generating the checkout page.

Cheers,
Justin

Same problem with all of my websites. When updated to WC 8.7 origin becomes Unknown. When rollback to 8.6.1 everything goes to normal. So this must be an issue with WC 8.7

Best Regards

@iyurinok

Disable cookieyes and you will see issue remains. It is WC versions after 8.6.1 that have this issue no matter what checkout or cookie plugin you have.