• eduardMac

    (@eduardmac)


    Order attribution origin unknown
    
    Hello, Every single order on my site has an “Unknown” origin.
    Can you help me?
    
    I use cookiesyes and I think something is blocking me because it doesn't show me the Order attribution origin anymore.
    
    this is my system report:
    
     WordPress Environment
    
    WordPress address (URL): https://annaforgaci.ro
    Site address (URL): https://annaforgaci.ro
    WC Version: 8.7.0
    REST API Version: ? 8.7.0
    Action Scheduler Version: ? 3.7.2
    Log Directory Writable: ?
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: 512 Mo
    WP Debug Mode: –
    WP Cron: ?
    Language: ro_RO
    External object cache: – Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 8.1.27
    PHP Post Max Size: 32 Mo
    PHP Time Limit: 180
    PHP Max Input Vars: 10000
    cURL Version: 7.87.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 10.6.17-MariaDB-log
    Max Upload Size: 32 Mo
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 8.7.0
    WC Database Prefix: wp_
    Dimensiune total? baz? de date: 688.07MB
    Dimensiune date baz? de date: 582.70MB
    Dimensiune index baz? de date: 105.37MB
    wp_woocommerce_sessions: Date: 0.82 MO + Index: 0.03 MO + Motor MyISAM
    wp_woocommerce_api_keys: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_woocommerce_attribute_taxonomies: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
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    wp_woocommerce_order_items: Date: 0.26 MO + Index: 0.13 MO + Motor MyISAM
    wp_woocommerce_order_itemmeta: Date: 1.64 MO + Index: 1.21 MO + Motor MyISAM
    wp_woocommerce_tax_rates: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_woocommerce_tax_rate_locations: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_woocommerce_shipping_zones: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_woocommerce_shipping_zone_locations: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_woocommerce_shipping_zone_methods: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_woocommerce_payment_tokens: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_woocommerce_payment_tokenmeta: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_woocommerce_log: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_actionscheduler_actions: Date: 6.57 MO + Index: 2.47 MO + Motor MyISAM
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    wp_actionscheduler_logs: Date: 4.50 MO + Index: 3.21 MO + Motor MyISAM
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    wp_cartflows_ca_cart_abandonment: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
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    wp_comments: Date: 1.56 MO + Index: 0.56 MO + Motor MyISAM
    wp_ct_ugdpr_consent_log: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_curiero_localities: Date: 1.52 MO + Index: 2.77 MO + Motor InnoDB
    wp_curiero_zipcodes: Date: 20.55 MO + Index: 16.58 MO + Motor InnoDB
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    wp_ip2location_country_blocker_frontend_rate_limit_log: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_links: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_mainwp_wpvivid: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_mainwp_wpvividmeta: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
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    wp_mainwp_wpvivid_global_options: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_mktr_session: Date: 6.94 MO + Index: 1.07 MO + Motor MyISAM
    wp_options: Date: 104.03 MO + Index: 11.14 MO + Motor MyISAM
    wp_postmeta: Date: 94.99 MO + Index: 31.36 MO + Motor MyISAM
    wp_posts: Date: 77.07 MO + Index: 3.34 MO + Motor MyISAM
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    wp_rank_math_analytics_objects: Date: 0.33 MO + Index: 0.16 MO + Motor MyISAM
    wp_rank_math_internal_links: Date: 0.79 MO + Index: 0.17 MO + Motor MyISAM
    wp_rank_math_internal_meta: Date: 0.04 MO + Index: 0.04 MO + Motor MyISAM
    wp_rank_math_redirections: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_rank_math_redirections_cache: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
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    wp_snippets: Date: 0.02 MO + Index: 0.00 MO + Motor MyISAM
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    wp_users: Date: 0.28 MO + Index: 0.24 MO + Motor MyISAM
    wp_wccs_conditions: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wccs_condition_meta: Date: 0.02 MO + Index: 0.01 MO + Motor MyISAM
    wp_wc_admin_notes: Date: 0.02 MO + Index: 0.00 MO + Motor MyISAM
    wp_wc_admin_note_actions: Date: 0.01 MO + Index: 0.01 MO + Motor MyISAM
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    wp_wc_customer_lookup: Date: 0.15 MO + Index: 0.14 MO + Motor MyISAM
    wp_wc_download_log: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wc_euplatesc_trid: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wc_orders: Date: 1.45 MO + Index: 0.68 MO + Motor MyISAM
    wp_wc_orders_meta: Date: 20.90 MO + Index: 7.74 MO + Motor MyISAM
    wp_wc_order_addresses: Date: 0.98 MO + Index: 0.65 MO + Motor MyISAM
    wp_wc_order_coupon_lookup: Date: 0.00 MO + Index: 0.01 MO + Motor MyISAM
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    wp_wc_order_product_lookup: Date: 0.19 MO + Index: 0.17 MO + Motor MyISAM
    wp_wc_order_stats: Date: 0.16 MO + Index: 0.10 MO + Motor MyISAM
    wp_wc_order_tax_lookup: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wc_product_attributes_lookup: Date: 1.63 MO + Index: 1.86 MO + Motor MyISAM
    wp_wc_product_download_directories: Date: 0.00 MO + Index: 0.01 MO + Motor MyISAM
    wp_wc_product_meta_lookup: Date: 2.20 MO + Index: 2.99 MO + Motor MyISAM
    wp_wc_rate_limits: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wc_reserved_stock: Date: 0.05 MO + Index: 0.00 MO + Motor MyISAM
    wp_wc_tax_rate_classes: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wc_webhooks: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_woodmart_wishlists: Date: 0.03 MO + Index: 0.02 MO + Motor MyISAM
    wp_woodmart_wishlist_products: Date: 0.00 MO + Index: 0.01 MO + Motor MyISAM
    wp_woos_search_data: Date: 1.52 MO + Index: 0.06 MO + Motor InnoDB
    wp_woos_search_trends: Date: 0.06 MO + Index: 0.05 MO + Motor InnoDB
    wp_wpaicg: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wpaicg_chatlogs: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wpaicg_chattokens: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wpaicg_formtokens: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wpaicg_form_logs: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
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    wp_wpaicg_promptbase_logs: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wpaicg_prompttokens: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wpaicg_token_logs: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_wpie_template: Date: 0.07 MO + Index: 0.00 MO + Motor MyISAM
    wp_wpml_mails: Date: 205.13 MO + Index: 0.09 MO + Motor MyISAM
    wp_wpvivid_options: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_yith_wapo_addons: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_yith_wapo_blocks: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_yith_wapo_blocks_assoc: Date: 0.00 MO + Index: 0.00 MO + Motor MyISAM
    wp_yoast_indexable: Date: 1.08 MO + Index: 0.24 MO + Motor MyISAM
    wp_yoast_indexable_hierarchy: Date: 0.07 MO + Index: 0.16 MO + Motor MyISAM
    wp_yoast_migrations: Date: 0.00 MO + Index: 0.01 MO + Motor MyISAM
    wp_yoast_primary_term: Date: 0.00 MO + Index: 0.01 MO + Motor MyISAM
    wp_yoast_seo_links: Date: 0.06 MO + Index: 0.02 MO + Motor MyISAM Post Type Counts
    
    attachment: 10041
    awcdp_payment: 2
    cms_block: 3
    ct_ugdpr_service: 171
    customize_changeset: 9
    elementor_library: 1
    ewcpm_post_type: 1
    fpf_fields: 1
    gdpr_service: 9
    mep_pp_history: 1
    nav_menu_item: 74
    oembed_cache: 1
    page: 42
    post: 21
    product: 1844
    product_variation: 13211
    revision: 2863
    shop_coupon: 17
    shop_order: 4466
    viwec_template: 14
    wcpp_payment: 2
    woodmart_layout: 4
    woodmart_size_guide: 3
    woodmart_slide: 6
    wpaicg_chatbot: 1
    wpcf7_contact_form: 2
    wp_navigation: 1 Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (33)
    
    weLaunch Framework: de weLaunch.io – 1.1.1
    Advanced Access Manager: de AAM – 6.9.23
    Plugin de ascundere a metodei de plat?: de Eduard Macovei –
    Piese clasice: de Contributori WordPress – 0.3
    Code Snippets: de Code Snippets Pro – 3.6.4
    Formular de contact 7: de Takayuki Miyoshi – 5.9.3
    CurieRO: de Echipa CurieRO – 2.29.1
    Custom Order Phone Column: de EduardMacovei – 1.0
    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: de Thomas Geiger – 1.20.1
    Sale Badges and Product Labels for WooCommerce Pro: de Asana Plugins – 1.5.0
    Sale Badges and Product Labels for WooCommerce: de Asana Plugins – 1.9.0
    Easy Auto SKU Generator for WooCommerce: de Dan Zakirov – 1.2.0
    Discount Rules and Dynamic Pricing for WooCommerce: de Discount Team – 8.6.2
    Elementor: de Elementor.com – 3.20.2
    Email Template Customizer for WooCommerce: de VillaTheme – 1.2.2
    Auto Add Products to Cart for WooCommerce: de Asana Plugins – 4.1.0
    Shipping Discounts for WooCommerce: de Asana Plugins – 4.1.0
    Formular de Retur: de Eduard Macovei – 1.0
    Limit Login Attempts Reloaded: de Limit Login Attempts Reloaded – 2.26.7
    Loco Translate: de Tim Whitlock – 2.6.7
    PixelYourSite: de PixelYourSite – 9.5.3
    Safe SVG: de 10up – 2.2.3
    Rank Math SEO: de Rank Math – 1.0.215.1
    SmartBill Facturare si Gestiune: de smarbill.ro – 3.2.3
    Easy Updates Manager: de Easy Updates Manager Team – 9.0.17
    TheMarketer - WooCommerce Version: de themarketer.com – 1.3.1
    WooCommerce Euplatesc Gateway: de Zamfir Vladimir – 2.4.0
    Product Feed PRO for WooCommerce: de AdTribes.io – 13.3.1
    WooCommerce Search Engine: de Guaven Labs – 2.2.14
    GoWP WooCommerce Variations Apply All: de GoWP – 1.0.3
    WooCommerce: de Automattic – 8.7.0
    Woodmart Core: de – 1.0.42
    WP Mail Logging: de WP Mail Logging Team – 1.12.0 Inactive Plugins (3)
    
    WooCommerce Multiple Customer Addresses & Shipping: de Lagudi Domenico – 23.9
    Woo Product Category Discount Pro: de WooExtend – 4.3
    WordPress GDPR: de weLaunch – 2.0.1 Dropin Plugins ()
    
    advanced-cache.php: advanced-cache.php Must Use Plugins (1)
    
    WordPress automation by Installatron: de – Settings
    
    API Enabled: ?
    Force SSL: –
    Currency: RON (lei)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: ? Logging
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 de zile
    Level threshold: –
    Log directory size: 14 Mo WC Pages
    
    Baz? magazin: #11 - /magazin
    Co?: #12 - /cos
    Finalizare: #13 - /finalizare
    Contul meu: #14 - /contul-meu
    Termeni ?i condi?ii: ? Pagin? nesetat? Theme
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: https://xtemos.com
    Child Theme: ?
    Parent Theme Name: Woodmart
    Parent Theme Version: 7.4.3
    Parent Theme Author URL: https://themeforest.net/user/xtemos
    WooCommerce Support: ? Templates
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product-reviews.php
    woodmart/woocommerce/single-product.php Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-03-24 19:21:02 +02:00
    Options: ?
    Notes: 43
    Onboarding: completed Action Scheduler
    
    Canceled: 117
    Oldest: 2024-02-24 18:20:39 +0200
    Newest: 2024-03-24 01:13:06 +0200
    
    Complete: 15.037
    Oldest: 2024-02-24 16:22:36 +0200
    Newest: 2024-03-24 15:17:30 +0200
    
    Failed: 176
    Oldest: 2023-04-18 22:23:21 +0300
    Newest: 2024-03-24 13:54:41 +0200
    
    Pending: 4
    Oldest: 2024-03-24 16:10:08 +0200
    Newest: 2024-03-30 16:24:12 +0200 Status report information
    
    Generated at: 2024-03-24 15:18:33 +02:00
    
    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • linusl

    (@linusl)

    Since march 14-15 I also see unknown. I also use cookieyes. I havent made any changes in cookieyes on this date but I did change/add things in google tagmanager.

    Hey there, @eduardmac! Thanks for contacting us. I’m happy to help you.

    As I understand the origin used to show, but now it shows as unknown even for new orders, correct?

    When did the issue started happening?

    Have you made any changes to the website recently? This could be adding or removing plugins or custom code, updating the theme or plugins, etc.

    You mentioned you use cookieyes, but I was not able to find it on your plugin list on the SSR, have you removed it?

    Please share with us the Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Hey, @linusl!

    Per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you? We’ll be happy to help you out with this over there!

    Have a wonderful day!

    linusl

    (@linusl)

    @carolm29

    https://gist.github.com/SirSubliminal/e5bce96eb45440932ddb2b055522a080

    and 2024-03-25T15:14:51+00:00 Kritiskt Uncaught DivisionByZeroError: Division by zero in /home/hidden/hidden.com/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php:2475

    are the only 2 fatal logs I could find.

    Me and @eduardmac are having the same issue. Dont see a new thread would help out much.

    Order origin unknown since march 21st (initially thought 14-15march but confirmed for me and all others it is march 21st). Same time as cookieyes had an update but we have disabled this plugin and still experience this issue. Also others in other threads have the same issue but do not have this plugin.

    Hi @linusl!

    Thank you for providing details on the issue you have.

    Me and @eduardmac are having the same issue. Dont see a new thread would help out much.

    I understand your concern, and it’s possible that your issue is similar to the one discussed in this post. However, since each case and setup is unique, we require you to create a new topic so we can assist you properly.

    You can find our forum guidelines at https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too.

    Creating a new topic is also a way to show respect to the original poster, who may be receiving notifications for your problems and attempts to debug them even if they don’t apply to their situation.

    If you prefer, you can subscribe to this topic and see if the solutions suggested to @eduardmac work for you too. If they don’t, we encourage you to create a new topic.

    You can start a new topic at https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0.

    I hope this clears things up.

    Thank you for your understanding, and we look forward to hearing from you.

    Cheers!

    • This reply was modified 8 months ago by Juan G. (woo-hc). Reason: Added the subscription link to this topic
Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Order attribution origin unknown’ is closed to new replies.