Order attribution tracking is lost after plugin update

  • Resolved chirag2

    (@chirag2)


    5 months ago

    Hi there,

    I lost the order attribution tracking on my two websites from 18th June onwards after I updated the woocommerce plugin to version 9.0.2.

    Under the Origin column it shows unkown now conversely it use to display the order source, medium, campaign etc before. Could you extend your support to sort this issue out asap please?

    Best Regards,

    Chirag

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey there, @chirag2! Thanks for contacting us. I’m happy to help you.

    I was not able to replicate this issue on my website.

    Can you please share a screenshot of what you see on ?WooCommerce > Settings > Advanced > Features?
    I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter chirag2

    (@chirag2)

    Hi @carolm29,

    Many thanks for your response!

    Please find the required screenshot from your reference here. https://snipboard.io/iYDkU7.jpg

    Please find the order attribution tracking behaviour screenshot as well here. https://snipboard.io/eX8L6H.jpg

    This feature was working perfectly fine untill 17th June but then there was a database update on 18th June & from that day onwards, the traking has been completely lost/disabled by woocommerce, not sure why. You can view this in the screenshot above.

    Mine is a wordpress website where we sell gym equipment online.

    Look forward to hearing from you with a resolution.

    Thanks,

    Chirag

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi Chirag, @chirag2

    Thanks for the additional details. As mentioned by my colleague, we’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!
    -OP

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @chirag2, I see this is a duplicated thread, I’m closing this one and we can continue on your main thread here.

    Thanks!
    -OP

Viewing 4 replies - 1 through 4 (of 4 total)
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