Order Being Cancelled

  • Customer who ordered something and ask us why we never received her order. We checked and her order was in the cancelled order file.

    It said: Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.

    But, the customer paid for the order and deducted money from there side.

    When i check it into CrediMax MPGS console. I received money from customer.

    After, then I manually change cancelled order to processing. This happens every-time.

    Any reason why this happened? I can’t afford to have it happen again!

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