Order being cancelled despite paid successfully

  • Resolved simonier

    (@simonier)


    9 months, 2 weeks ago

    Hi, for some reason sometimes an order is paid successfully with card and it is labaled as cancelled later on.

    It is happening in i guess 5% of paid orders and I have no explanation for that.

    I see in Stripe that the order is paid, and after an approx one hour it is labeled cancelled. The Stripe logs show zero problems and the hold stock feature is turned off.

    It is very inconvenient cause now i need to manually check all the cancelled orders in Stripe dashboard.

    I have one order picked as an example so I can show the logs and all info which you need.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @simonier,

    Greetings from Webtoffee!

    We regret the inconvenience caused. Does your order show the status “order processing” initially and then change to “Cancelled” automatically? If you have any note in the “order note” of that particular order share it with us.

    I have one order picked as an example so I can show the logs and all info which you need.

    Can you share this logs with us?
    Thread Starter simonier

    (@simonier)

    Hi, yes it is like you saying, but i found out that it is cause by two stripe payment plugins actived at sametime, so its not because of yours plugin fault.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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