Order cancelled?

  • Hello,

    I have a problem that Orders are shown as cancelled on WooCommerce, but in fact they were completed on Paypal.
    They do not go as a status of completed, but “outstanding” on Paypal. I’ve called them and they told me that it’s a new account and I need to start adding tracking code.

    Anyway, since it’s showing order canceled on WooCommerce, that really causes some problem for us. For reporting and for the client.

    How can I fix this?

    https://cl.ly/1q3h2P3G0T0G

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor angelleye

    (@angelleye)

    Are you working with Express Checkout? Do you have logging enabled? Need to get a look at the logs as a first step to troubleshoot.

    Thread Starter lucascastellani

    (@lucascastellani)

    Yes, is Express Checkout.
    I’ve enabled logs just now.

    Plugin Contributor angelleye

    (@angelleye)

    Okay, please let me know when you have a log we can review and we’ll see if we can figure out what’s going on here.

Viewing 3 replies - 1 through 3 (of 3 total)
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