order comments missing in order details

hello,
how are you? for some reason the comments disappeared from the page with the detail of the orders. I know that I have purchases with comments since I have a routine in make that copies the details of the purchase orders in an excel and there I found that there were purchases with comments that are not shown in the detail of the purchase. This information was displayed before without any problem.
Any idea what it could be?

` WordPress Environment

WordPress address (URL): https://www.viaggioespresso.cl<br>Site address (URL): https://www.viaggioespresso.cl<br>WC Version: 7.9.0<br>REST API Version: ? 7.9.0<br>WC Blocks Version: ? 10.4.6<br>Action Scheduler Version: ? 3.6.1<br>Log Directory Writable: ?<br>WP Version: 6.2.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: es_CL<br>External object cache: – Server Environment

Server Info: nginx/1.18.0<br>PHP Version: 7.4.33<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.58.0<br>OpenSSL/1.1.1g

SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.4.12-MariaDB-1:10.4.12+maria~bionic<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

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acf-field: 2<br>acf-field-group: 2<br>attachment: 1086<br>custom_css: 3<br>customize_changeset: 4<br>elementor_library: 36<br>kaliforms_forms: 1<br>mailpoet_page: 1<br>nav_menu_item: 34<br>o-discount: 6<br>o-list: 4<br>oembed_cache: 1<br>page: 22<br>pd_tracking_order: 10<br>polylang_mo: 1<br>post: 16<br>product: 266<br>product_variation: 58<br>rank_math_schema: 1<br>revision: 122<br>shipping_validation: 1<br>shop_coupon: 41<br>shop_order: 5747<br>shop_order_refund: 6<br>shop_subscription: 13<br>store: 1<br>tablepress_table: 2<br>was: 11<br>wc_afrsm: 1<br>wc_order_email: 6<br>wc_order_status: 15<br>wp_block: 1<br>wp_global_styles: 1<br>wpforms: 4<br>xlwcty_thankyou: 1<br>yaymail_template: 11 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (45)

Advanced Custom Fields: por WP Engine – 6.1.7<br>Advanced Database Cleaner: por Younes JFR. – 3.1.2<br>Antispam Bee: por pluginkollektiv – 2.11.3<br>CDN Enabler: por KeyCDN – 2.0.6<br>Code Snippets: por Code Snippets Pro – 3.4.2<br>CommerceGurus CommerceKit: por CommerceGurus – 2.2.3<br>Disable Bloat for WordPress & WooCommerce: por Disable Bloat – 3.2.9<br>Elementor: por Elementor.com – 3.14.1<br>FAQ Schema for Elementor: por Project Pi Consulting Inc. – 1.0.2<br>Flow Payment (flow): por Flow – 2.0.1<br>WooCommerce HookMeUp: por Get Bowtied – 2.1<br>Kadence WooCommerce Email Designer: por Kadence WP – 1.5.11<br>Kirki Customizer Framework: por Themeum – 4.2.0<br>Loco Translate: por Tim Whitlock – 2.6.4<br>Social Login: por OneAll Social Login – 5.7<br>Perfmatters: por forgemedia – 2.1.3<br>Rank Math SEO PRO: por Rank Math – 3.0.40<br>Rank Math SEO: por Rank Math – 1.0.119.1<br>Shipping Zone Duplicator for WooCommerce: por Jeroen Sormani – 1.0.0<br>Simple Shipping Labels for WooCommerce: por Dima Pavlenko – 1.0.6<br>Templio Cache: por – 1.0.3<br>Templio Token Login: por Templ.io – 1.0<br>Transbank Webpay REST: por TransbankDevelopers – 1.6.8<br>UpdraftPlus - Backup/Restore: por UpdraftPlus.Com<br>DavidAnderson – 1.23.7

MkRapel Regiones y Ciudades de Chile para WC: por Marketing Rapel – 4.3.0<br>WC Pickup Store: por Keylor Mendoza A. – 1.8.5<br>Shipping Method Description for WooCommerce: por Thomas Charbit – 1.2.6<br>CTX Feed: por WebAppick – 5.4.31<br>WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.25<br>Woo Discount Rules: por Flycart – 2.6.1<br>Notification for WooCommerce: por Andy Ha (villatheme.com) – 1.2.12<br>WPC Product Bundles for WooCommerce: por WPClever – 7.2.5<br>NextMove Lite - Thank You Page for WooCommerce: por XLPlugins – 2.16.0<br>WooCommerce Advanced Shipping - Advanced Pricing: por Jeroen Sormani – 2.2.1<br>WooCommerce Advanced Shipping: por Jeroen Sormani – 1.1.2<br>Pixel Manager for WooCommerce: por SweetCode – 1.32.5<br>WooCommerce Order Status Manager: por SkyVerge – 1.15.2<br>WooCommerce Shipment Tracking: por WooCommerce – 2.3.1<br>WooCommerce Subscriptions: por WooCommerce – 5.3.0<br>WooCommerce: por Automattic – 7.9.0<br>WP Mail SMTP: por WP Mail SMTP – 3.8.2<br>WP-Sweep: por Lester 'GaMerZ' Chan – 1.1.8<br>Social Chat: por QuadLayers – 7.1.3<br>WPC Composite Products for WooCommerce: por WPClever – 7.0.5<br>WPForms Lite: por WPForms – 1.8.2.3 Inactive Plugins (2)

Advanced Shipping Validation for WooCommerce: por Jeroen Sormani – 1.1.5<br>WP-Optimize - Clean, Compress, Cache: por David Anderson<br>Ruhani Rabin<br>Team Updraft – 3.2.16 Settings

API Enabled: –<br>Force SSL: –<br>Currency: CLP ($)<br>Currency Position: left<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 0<br>Taxonomies: Product Types: composite (composite)<br>easy_product_bundle (easy_product_bundle)<br>external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>wooco (wooco)<br>woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Base de la tienda: #12 - /tienda/<br>Carrito: #13 - /carrito/<br>Finalizar compra: #14 - /finalizar-compra/<br>Mi cuenta: #15 - /mi-cuenta/<br>Términos y condiciones: #795 - /terminos-y-condiciones/ Theme

Name: Shoptimizer<br>Version: 2.6.7<br>Author URL: https://www.commercegurus.com/<br>Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente<br>te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ? Templates

Overrides: – Subscriptions

WCS_DEBUG: ? No<br>Subscriptions Mode: ? Live<br>Subscriptions Live URL: https://www.viaggioespresso.cl<br>Subscriptions-core Library Version: 6.0.0<br>Subscription Statuses: wc-active: 2<br>wc-on-hold: 3<br>wc-cancelled: 8

WooCommerce Account Connected: ? Yes<br>Active Product Key: ? No<br>Custom Retry Rules: ? No<br>Custom Retry Rule Class: ? No<br>Custom Raw Retry Rule: ? No<br>Custom Retry Rule: ? No<br>Retries Migration Status: ? Completed<br>Report Cache Enabled: ? Yes<br>Cache Update Failures: ? 0 failure Store Setup

Country / State: Chile — Región Metropolitana de Santiago Subscriptions by Payment Gateway

Webpay Oneclick: wc-active: 2<br>wc-cancelled: 8<br>wc-on-hold: 3 Payment Gateway Support

Transbank Webpay Plus: products<br>refunds

Transferencia bancaria directa: products<br>Flow: products<br>Webpay Oneclick: refunds<br>tokenization<br>products<br>subscriptions<br>subscription_cancellation<br>subscription_suspension<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>multiple_subscriptions Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-25 20:14:28 -04:00<br>Options: ?<br>Notes: 24<br>Onboarding: completed Action Scheduler

Canceled: 47<br>Oldest: 2023-07-11 20:22:01 -0400<br>Newest: 2023-07-20 21:18:57 -0400

Complete: 8,914<br>Oldest: 2023-06-26 20:02:11 -0400<br>Newest: 2023-07-25 13:06:04 -0400

Failed: 106<br>Oldest: 2022-07-08 19:52:38 -0400<br>Newest: 2023-07-05 22:01:37 -0400

Pending: 13<br>Oldest: 2023-07-25 13:21:04 -0400<br>Newest: 2024-07-04 12:04:21 -0400 Status report information

Generated at: 2023-07-25 13:09:03 -04:00<br>`

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