Order complete email not sending

There could be several reasons why the Order Complete email notification is not being sent.

I suggest checking if the “Order Complete” email notification is enabled in the Email settings under WooCommerce > Settings > Emails. Please ensure that the toggle button is turned on for this email notification.

If the email notification is enabled, I would recommend checking the email logs to see if any errors are being recorded. You can do this by installing the WP Mail Logging plugin. Check if there are any records of the Order Complete email notification being sent and if there are any errors reported.

Additionally, it could be worth checking your email spam/junk folders to ensure that the email is not being filtered as spam. If it is, you may need to whitelist the email sender or domain to ensure that future emails are delivered to your inbox.

You can also install an SMTP plugin, such as WP Mail SMTP. It’s the easiest way to ensure your order emails are delivered to your customer’s inbox using a third-party email service like Sendinblue.

If none of the above suggestions resolves the issue, it could be worth trying to deactivate any third-party plugins or themes interfering with the email notifications. You can also check Email FAQs here: https://woocommerce.com/document/email-faq/.

I hope this information helps to resolve your issue.

Hi @codechef

As i mentioned , the template is active , and turned on .

Even i tried to send invoice through one of the orders , but nothing is reaching the customers email .

At the same time , on wp mail plugin , it shows the email had been sent successfully .

this happen only with ” order complete ” status .

I will try the next steps and see what will happen

Thanks

WooCommerce, and most plugins sending email, send mail by using the wp_mail() function that is a core function of WordPress.

In most cases, if email is not being sent/received, then the issue is not with WooCommerce itself, but with the email function on your web host.

Please review the WooCommerce email sending FAQ for help, troubleshooting steps and solutions here: https://docs.woocommerce.com/document/email-faq/.

Additionally, it could be worth asking the customer to check their email spam/junk folders to ensure that the email is not being filtered as spam.

Currently the web store is on test , so i am the one who testing everything ,

I had checked the spam and junk folders but nothing is there ..

In case if there was a problem with email functionality , no emails should be sent , but in my case the only email notification i am not receiving is when the order status changed to Complete ,

Is there any option that controls sending a specific email notification other than activating the email template at woocommerce settings ?

Hello,

I understand the order completed email is not working as expected.

You can check if the email is working after switching the site theme to Storefront, and disabling all plugins except WooCommerce. At this point, try again to reproduce the same behavior to trigger the order completed email.

Check if it is working, if so, you can switch back the theme and then the other plugins one by one until you find the cause of the issue, this guide might help you with this.

Let us know if that makes a difference.

Hi ,

After i switch the theme to storefront and try to update the order to ” completed ” , i received the email , and it works even after i returned back to the previous theme ..

Thank you so much ??

Hi @alshizawi ,

Really glad to hear that the email is being received ??

I will go ahead and mark this as resolved then. Feel free to create a new topic if you need further help.

Also, if you have a few minutes, we’d love it if you could leave us a review: 

https://www.ads-software.com/support/plugin/woocommerce/reviews/

Cheers!