Order Completed but intend payment

  • Resolved pipoulito

    (@pipoulito)


    6 months, 3 weeks ago

    Hi,

    I usually use the plugin for my virtual products with any problem.

    Here for one of my orders, the statut has been set to COMPLETED but on the STRIPE INTEND payement has been done, there is no mention STRIPE CHARGE COMPLETE in order note.

    Stripe support sais that is should be an issue from you plugin

    thanks for help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @pipoulito
    Hello mate,

    To assist you better, could you please provide us with screenshots? We’d appreciate it if you could send us one where the operation of the order is correct and another where it is not. You can use the tool https://www.snipboard.io for easy copying and pasting of screenshots here. Thank you!

    Best regards, QuadLayers Support Team.

    Thread Starter pipoulito

    (@pipoulito)

    Hello,

    usually your plugin set statuts to completed after STRIPE CHARGE COMPLETE
    but for one order it has set to completed after STRIPE PAYPENT INTENTION

    thanks

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @pipoulito Hi mate, upon reviewing the screenshot you provided, it appears that the last modification to the order status was entered manually and not by our plugin, as indicated by “By Shameem Reza.”

    Could you please check?

    Best regards, QuadLayers Support Team.

Viewing 3 replies - 1 through 3 (of 3 total)
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