Order Completed email keeps resending

  • Resolved kasaba

    (@kasaba)


    9 years, 3 months ago

    After updating to WP 4.4 I have had customers advise me know that they are receiving the Order Completed email repeatedly, weeks after their order was completed. Some customers received this email initially and then are receiving it again and others didn’t receive the initial email at all and are only getting it now. Customers are concerned that their order has been duplicated etc Any help appreciated. Thanks

    https://www.ads-software.com/plugins/jigoshop/

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi kasaba,

    Try to delete old email templates and after generate them again, from Jigoshop general settings, got to Jigoshop -> Settings -> General and click the “Generate defaults” button.

    Thread Starter kasaba

    (@kasaba)

    Hi Vasili , I will try this and advise
    Thanks Jane

    Thread Starter kasaba

    (@kasaba)

    Thanks Vasili, I think its sorted.
    Appreciate your support.

    Thread Starter kasaba

    (@kasaba)

    Hi Vasili, I spoke too soon. Customers are letting me know they are still receiving my order completed email after I have sent it originally. Some of these are two weeks after the original one was sent.
    I have generated the emails but that hasn’t fixed it.
    Thanks, Jane.

    Plugin Author Jigoshop Support – Marcin

    (@azrielnefezen)

    Hi Jane,
    Could you tell me if there is a regular interval between the emails?
    Regards,
    Marcin

Viewing 5 replies - 1 through 5 (of 5 total)
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