Order-completed in same session

  • Resolved saens

    (@saens)


    2 years ago

    Hi.

    Right now when a customer is sent to order-received this can lead to a new session. For instance in private tabs. This means conversion data is lost.

    Is there a solution for this in Mollie?
    I can think of 1 option. But I’m sure there’s others.

    1. in the session where the customer does the checkout the Mollie javascript waits for a signal to send customer to the next page (order-pay or order-completed) hereby saving the session data (and selected cookie options)

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @saens,

    We appreciate your input, but we haven’t been able to reproduce the problem you’re describing with the session id changing when a customer is sent to order-received.

    Could you please provide us with more details on how you are able to reproduce this issue? This information can help us better understand the problem you’re experiencing and find a possible solution.

    Thank you!

    Kind regards,
    Niklas

    Thread Starter saens

    (@saens)

    Hi. Thanks for your response.

    I’m not too sure how customers do their checkout with various different banks/apps/browser settings. I can only see what happens on my end. And that is that there’s instances where a customer is sent to order-received and the browser-session fresh. Thereby losing google ads/analytics cookies and (in itself) not sending the conversion data to Google Ads.

    I have solved this by saving the customers cookies along with their order in my database and when they are sent to order-received injecting those cookies back into the page. This means ads conversions are sent back and as a bonus cookie consent data is also restored.

    So consider this issue resolved (for me at least).

Viewing 2 replies - 1 through 2 (of 2 total)
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