Order confirmation

Hi silver,

When a new order is placed, it automatically sends an email to the email address the customer provided when placing the order that contains the order confirmation/details. And you can update the notification settings for the email that goes to the admin in the Advanced area of the Settings page in the plugin admin.

Correct – the email is sent to the admin when the order is placed, however, nothing is going to the person placing the order. Any suggestions?

Perhaps it’s just getting flagged/blocked by the email client because it’s obvious that it’s coming from an auto mailer? You could try making use of a plugin like WP Mail SMTP to make it send via your real email address/server, which would/should help with preventing it from being marked as spam.

Sorry but I don’t understand your answer. It’s not getting blocked by anything. When the submit button is clicked to place the order, two emails are getting sent and two emails are arriving at the admin emails address. However, one had the correct data and one has empty data.

Additionally, I also testing using wordpress on localhost with a WP MAIL SMTP as you suggested and the same thing is happening.

My apologies, when I said I didn’t understand your answer I was thinking of a different issue. However, I did install the WP Mail SMTP and send via my real email address and the same thing is happing?

Hi silver,

That’s really strange then. Would you be able to try installing an email logging plugin like https://www.ads-software.com/plugins/email-log/ and then checking, after an order is placed, whether the email is actually sent at all? This will help us to know if the issue is that it is indeed getting lost between sender and receiver or if the email is not being sent at all. If it’s the latter, could you then please enable WordPress debug mode and check to see if any errors related to the email sending (e.g. wp_mail(), etc.) show on the page after submitting an order? You could also check your server’s PHP error logs to see if any error gets reported there.

Thank you

I added in the email logging plugin as suggest is it shows both emails going to the same place. One with info and one without. Maybe I just have something configured incorrectly. Please review. (Not using real email address).

Notification settings
=====================

Order Email Address [email protected]
Reply-To Name My Kitchen
Reply-To Email Address [email protected] (This one I’m not 100% sure about what goes here)
Admin Notification Subject New Order Has Arrived

When I look at the Email logs, both go to [email protected]. One has the correct data and one just has the blank fields….just like this:

A new order has been submitted at My Test Site:

Name:
Email:
Phone:
Note:
Payment Amount: 0

Items ordered:

1. Chicken (7)

Any help would be greatly appreciated.

Hi silver,

After running some more tests, I’ve been told that the emails seem to be currently only sending to the admin. I’m really sorry for any confusion. I guess I was mistakenly under the impression that both parties received emails. I apologize for that. Anyway, we’re working on an update right now that should be released in the next few days. We’ll be making sure the functionality to send an email to the customer (as well as the ability to customize that notification) is included in that update.

Hi,
I have the same problem.
It’s solved now?
Thanks

Hi Hispanu,

We’ve had to delay the release of the aforementioned update, unfortunately. We hope to have it out soon, but I don’t have an exact date at the moment.

Hi Jay,
I update food and drink menu to solve the problem with the ordering confirmation.
Now I detect that the qunatity items doesn’t apear in the mail notification and comand.
Is possible to show the number of the same item that costumer ordered?
Another question, if you chose one item in diferent times it don’t increase the quantity in the cart, it duplicates the item.
I agree your coments about it.
We use it for a my restaurant and I need it works correctly.
Thanks,

Hi hispanu,

For the ability to include the quantity number in the notification email, we’ll note that down as a feature suggestion and hopefully be able to include it in a future update.

For your other question/comment:

if you chose one item in diferent times it don’t increase the quantity in the cart, it duplicates the item.

That is how it is supposed to work. This allows you to add different variations of the same item to the cart. For example, you may have several different variations of the same item, each with a different price. If you want to add an exact duplicate of another item, with the same add-ons, etc., then you can increase the quantity in the cart.

Hi,
I update the last version but I think something goes wrong.
The order in orders section shows the quantity and price correct but the order notification mail not.
Please tell me somthing about It and how can I solve that problem.
Thnaks!

Hi Hispanu,

We’d probably need to see an example of this to know where your issue might be. If you could provide us with a copy of the notification email as well as screenshots of the order admin, which, when the two are compared, show a discrepancy, that should be able to help us either know where the issue is in your setup and/or test this on our end. If you’d like to forward the email notification you’re talking about, you can do so to [email protected]. Make sure to reference this thread, so we know what it’s for.

Hi,
I move from the free to the premium version few days ago and I’ve the same problems:

1) the notification order mail is only sent to the admin and also to the customer; probably because in the setting area you are requesting only one destination e-mail that seems to be used for notification of the both sides (admin and customer)

2) The notification mail sent to the admin is not complete:
2.1 the ordered quantity for the item in missed and it’is only indcated the price for a single item
2.2 The total amount is missed, because ins not saved in the payment_amount field, as I can see in the Orders Table of the plugin

I think that these problems shall be solved asap because the plugin in not efficient at all.
Please tell me about your plana asap.
Thank you in advance
Carlo Berrino
Please tell me how you will solve the problems