Order confirmation, emails and status failed after payment

  • escorbos

    (@escorbos)


    3 months ago

    Hello

    When a customer makes a purchase on the WooCommerce website, the purchase process goes smoothly with the SumUp integration at checkout, however, the following actions do not happen:

    – Emails are not triggered after a purchase
    – WooCommerce keeps marking the order as “Pending Payment” even though the payment was processed correctly and is listed as “completed” in the SumUp dashboard.

    Eventually the order reaches the payment timeout limit in WooCommerce and the order changes to “cancelled” status. Even though the payment was made correctly and appears as such in the Sumup dashboard.

    Regarding the site context, no other plugin has been changed, we use the latest version currently available (2.6.6) and STMP is correctly configured. The error appeared and continues since the last two versions of the Sumup plugin.

    Thanks in advance.

    The page I need help with: [log in to see the link]

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