order confirmation page coming as “not found”

So after hours of reading articles and watching tuto videos, I was able to construct the order summary page with elementor with their snippet and publish it

It says “Thank you for your order, it has been received, as well as the payment.” So the page exists, I just have to make sure it appears when the client/buyer finishes paying, because when I click on “view” for this page, I only get the header and footer…
And to make the mail send automatic (I found a tutorial but for an external plugin, not for the basic woocommerce mail).
And to have that double auth for payment via the bank apps.

If you have ideas or even just links to tutos, I’ll be the happiest ! Thank you

• This reply was modified 3 months, 1 week ago by ichigoellysea.

Hi @ichigoellysea

First of all thank you for using WooCommerce! Your questions show you’re interested in learning more, which we really appreciate. I’ll answer based on the two responses you sent adding relevant links that might help, let me know if I miss anything. ??

For the first one “Order Received” page might not be correctly set as the “Thank You” page in WooCommerce settings. To check this, go to WooCommerce > Settings > Advanced and make sure the “Order received page” is correctly set to your custom page. If the page doesn’t appear there, you will need to ensure it is created and set appropriately. Customizing order confirmation documentation can help.

aren’t order confirmation emails supposed to be sent automatically ? Is it because of my page issue that they didn’t send ?

And to make the mail send automatic (I found a tutorial but for an external plugin, not for the basic woocommerce mail).

For the order confirmation emails not sending automatically, this is usually turned on by default. Check under WooCommerce > Settings > Emails and make sure that the “Processing order” and “Completed order” emails are enabled. If they are enabled but not sending, there might be a conflict with another plugin or with your email server settings. Email settings documentation can guide you through the process.

How can I make it show up as it should ? Also, how can I customize the look of those pages ?

Regarding customizing the default WooCommerce pages with Elementor, not all WooCommerce pages can be directly edited as they may contain dynamic content. However, you can create custom templates for these pages using Elementor Pro’s Theme Builder. Under Templates > Theme Builder, you can design single product pages, product archives, and other WooCommerce-related templates. We would suggest reaching out to Elementor Support for further guidance about this as customizations are a bit outside our scope of support.

I’d like to set up a double check for payment (the one that promps the client to check with their bank app to validate the payment) but I guess I need to see that with stripe ?

And to have that double auth for payment via the bank apps.

For the double authentication for payments, this feature is indeed something that is managed through the payment gateway, you’d want to choose a payment gateway first then set it up from there, we have our own WooPayments if you’d like to try that out, here’s the documentation for it.

But you can find many payment gateway options on our WooCommerce Marketpalce. Each one has different features and fees based on what you need.

Keep us posted on your progress!

Hi, Reynier, thank you for your answer.
Yes, I want to learn, I actually enjoy building sites, not just designing their look, and I feel like woocommerce is the safest way to build an e-commerce website, at least to my level.

But I’m such a newbie that may have done mistakes. For example, I didn’t realize that Thank you page was the same as order summary. I had one trashed so I restored it (but it’s still a draft).
In the pages tab, it appears like that :

when I click on edit with elementor, it shows up correctly

Same with the preview link (where it’s even automatically translated, so that’s good for the clients) :

As for the one I started to make myself, it works on elementor edit, but it doesn’t show on the view link, so I guess restoring the old thank you page was the right move.
Now how can I make sure the name in the woocommerce -> settings -> advanced / page setup is the one that works with my restored thank you page ? Since the names are different. I understand how it worked with the order or the cart page, because you can actually select the page you want as order or cart page, but here you just write a name and can’t select a page, so is my thank you page linked to it ? How can I make sure ? Is it because of the slug ? (the TY page has “thank-you-page-2” as slug)

See below for the name in the advanced settings :

As for the mail, it works on manual, just not in automatic, but it’s probably because the thank you page didn’t display that the mail hasn’t been prompted to be sent.
For the customization, it’s fine the way it is thanks to global styles.

Thank you in advance for your help on this page, it’s a stressful issue for me, as clients won’t like not having a reassuring TY page.

Edit : so I tried to publish my page, and as soon as it was published, it became empty… I can edit it with elementor but if I hit the view button, I still only see the header and footer, no page inside, nothing.
Can I delete all thank you or order summary pages and create one from scratch, either with the wordpress editor or elementor, and make it work ? How ?
Edit 2 ok, so I was able to make sure my thank you page was the one selected in the site settings > woocommerce pages > thank you page, but if I click on view, it still comes up as empty. it only shows the snippet if I’m editing.

Hi @ichigoellysea

Thank you for your response and it’s great that you’re taking the time to learn the ropes of WooCommerce. We’ll do our best to guide you within the capabilities of the WooCommerce core, but please note that customizations with third-party plugins or custom code are outside our support scope. ??

For example, I didn’t realize that Thank you page was the same as order summary. I had one trashed so I restored it (but it’s still a draft).
In the pages tab, it appears like that :

To link the correct Thank You page in WooCommerce, the name in the settings doesn’t need to match your page title, it’s the actual page itself that matters. In WooCommerce > Settings > Advanced > Page Setup make sure the slug / URL is correct on the “Order Summary” field. Also, please ensure that it is published (not a draft – I noticed on the screenshot it’s in draft status).

when I click on edit with elementor, it shows up correctly

Elementor, as a front-end builder, can show you the content even in draft status, but the actual page will only appear once the draft is published.

Now how can I make sure the name in the woocommerce -> settings -> advanced / page setup is the one that works with my restored thank you page ? Since the names are different. I understand how it worked with the order or the cart page, because you can actually select the page you want as order or cart page, but here you just write a name and can’t select a page, so is my thank you page linked to it ? How can I make sure ? Is it because of the slug ? (the TY page has “thank-you-page-2” as slug)

For this, I use the updated slug, and you can just type it in. For example, if the new one is thank-you-page-2 add that in the page setup window. Just make sure that this page is published, or it won’t show when you test it.

As for the mail, it works on manual, just not in automatic, but it’s probably because the thank you page didn’t display that the mail hasn’t been prompted to be sent.
For the customization, it’s fine the way it is thanks to global styles.

If emails aren’t sending automatically, this could be due to the Thank You page issue or email settings:

1. Double-check your WooCommerce email settings at WooCommerce > Settings > Emails.
2. Make sure that all email notifications emails are enabled.
3. Ensure your hosting provider isn’t blocking automated emails.

Can I delete all thank you or order summary pages and create one from scratch, either with the wordpress editor or elementor, and make it work ? How ?

2 ok, so I was able to make sure my thank you page was the one selected in the site settings > woocommerce pages > thank you page, but if I click on view, it still comes up as empty. it only shows the snippet if I’m editing.

I’d suggest publishing the draft page first as suggested above to see if it works. It’s likely not showing because of this. If that doesn’t work, you can create a new Thank You page.

1. Create a new page.
2. Use either the WordPress editor or Elementor to customize as needed.
3. Publish the page, check the slug, then add it in WooCommerce > Settings > Advanced > Page Setup under “Order Summary”.

Before testing the changes, make sure to clear your browser cache or try viewing the page in a different browser or incognito mode to avoid any cache issues.

Let me know how it goes.

Hi, so in the end I managed to make the thank you page work, and as soon as it did, the mails started to come too. Thanks for your help !

Hi @ichigoellysea,

That’s fantastic to hear! We are so glad everything is working now, including the thank you page and the emails.

I’ll go ahead and mark this thread as resolved, but feel free to reach out if you need any further assistance. Happy selling!