Order count didn’t changed

  • Resolved jerry0000

    (@jerry0000)


    1 year, 4 months ago

    Hi

    my order count is not updating after importing tracking(change status is set to “compete”) see screenshot

    I’m currently using 100 order batch to import once but it didn’t change to order count but when I tried with a small file containg only 5 orders the order count changed this time.

    I used to import tracking of 100 order per file never faced this issue. Please guide what can be done.

    Thanks

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  • Plugin Support villasupport

    (@villasupport)

    Hi,

    We are sorry for the late response.

    It appears that the issue is not directly linked to our plugin. If you have set it to change the order status, but the status remains unchanged after importing the tracking, this indicates a problem with the plugin in that case.

    Best regards.

Viewing 1 replies (of 1 total)
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