Order created on backend – Which email to send without raising invoice?

  • Resolved loadofbikes

    (@loadofbikes)


    9 months ago

    Hi all,

    When I create an order on the backend, no email is sent to the customer. This is fine, because I might still be in the process of adding figures or shipping or so. However, at some point the order on the backend is finished, and I would need to notify the customer.

    Which email do I send to the customer, that gives an overview of all the order details, with the payment link?

    When I select the “Customer Invoice / Order details” email, it raises an invoice and sends it to the customer. This is not correct, as the invoice should only be raised when I ship the order. Hence my question.

    Thank you in advance for your reply and assistance!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey there, @loadofbikes! Thanks for contacting us. I’m happy to help you.

    By default the order information (with the payment link) and invoice are the same, so to send the payment link, you would send the invoice.

    If you want to customize the email templates you can check our post about it here to get tips and instructions.

    Having said that, since what you want is to separate the templates, then you might need to use a third-party plugin.

    You can search for “woocommerce email template customizer“, or something similar, on the Plugins > Add New section of your dashboard or on a search engine like Google, for example.

    Please note that we do not provide support for third-party plugins, so it is good to check the plugin thoroughly to see if it is reliable. You can find more about this in this guide.

    I hope this was clarifying. If you face any issues or have any questions, please let us know so we can assist you further.

    Have a wonderful day!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Order created on backend – Which email to send without raising invoice?’ is closed to new replies.