Order CSV Export – Missing order info

  • Hi, we recently rebuilt our store/website and exported our orders from our old site to our new one because we need our order info as they tell us what our customers want and how to build it. After buying & using the WooCommerce Customer/Order CSV Export, exporting, then checking those orders in the rebuilt site, I noticed that Order Info section was blank. As mentioned, we need this info to make the customer’s order. How can we fix this and get that info exported & imported into the rebuild site?

    There is a screenshot of what I mean linked above. Thanks!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    If you’ve purchased the WooCommerce Customer/Order CSV Export plugin, please log into WooCommerce.com using the account that purchased the plugin. From there you can open a support ticket with the developers of the plugin as they do not provide support for their plugin on these forums.

    Thread Starter paulg000

    (@paulg000)

    Hi Phil,

    I initially did that and they directed me over here.

    -Paul

    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Can you please let me know your ticket number from when you submitted that request?

    Thread Starter paulg000

    (@paulg000)

    Hi Phil,

    Sorry for the late reply. It was a live chat I started on Woo, originally/unfortunately. We have a license for it, though.

    -Paul

    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Can you please let me know the username of your WooCommerce account then. I can then contact you through our support system.

    Thread Starter paulg000

    (@paulg000)

    Sure, that is

    • This reply was modified 4 years, 7 months ago by paulg000.
    Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Thanks @paulg000 – I’ll contact you at that address. You can edit your message to remove the email now so that it’s not listed here publically.

    Thread Starter paulg000

    (@paulg000)

    Thanks, Phil, I appreciate your help!

Viewing 8 replies - 1 through 8 (of 8 total)
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