Order Data Missing from GA (gtm4wp.orderCompletedEEC)

Hello,

I seem to have trouble tracking orders in GA for this particular site. Now, I’ve followed the instructions (https://gtm4wp.com/how-to-articles/how-to-setup-enhanced-ecommerce-tracking) and read the blog on 10 reasons why (https://gtm4wp.com/for-advanced-users/missing-google-analytics-transactions-here-are-10-reasons-why.html) but nothing seems to fit.

All events seem to fire accurately, and in fact the gtm4wp.orderCompletedEEC can be seen at the right time in debug mode but no event fires. This isn’t a surprise as it isn’t included in the regex for ecom events which I’m guessing there is a reason for. I’m not sure what I should see in GTM debug on that particular step so hard to investigate.

All of the relevant information is in the data layer and is in fact being used to fire Facebook purchase events but this is because those purchase events are manually setup whereas the purchase event for GA doesn’t seem to have any options, just follow the instructions and hope for the best?

Any help here as to what I could do to show the data in GA would be great. As far as I can see, it all fires correctly but just doesn’t show. I can see the data in there from just over a week ago but nothing since.

Image of Debug: https://swooshenglish.com/wp-content/uploads/2021/01/Image-1.png
Image of Debug Data Layer: https://swooshenglish.com/wp-content/uploads/2021/01/Image-2.jpg

• This topic was modified 3 years, 10 months ago by Liam.

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