Order data not

Extra info: we have another domain where we also notice big differences between Google Analytics and WooCommerce. Both domains have different themes and plugins active and both use WC’s default thank you page. So I can conclude that something is going wrong somewhere in this plugin, right?

Hello!

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Do you have any cache plugin on your site? — Asking this because there are sometimes where those extensions cause issues to consolidate data.

### WordPress Environment ###

WordPress address (URL): https://kamadoexpress.nl
Site address (URL): https://kamadoexpress.nl
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: ? 5.9.3 - Er is een nieuwere versie van WordPress beschikbaar (6.0.1)
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 7.4.30
PHP Post Max Size: 300 MB
PHP Time Limit: 30
PHP Max Input Vars: 50000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.36-39-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wp_
Totale databasegrootte: 983.18MB
Database datagrootte: 781.22MB
Database index grootte: 201.96MB
wp_woocommerce_sessions: Data: 313.05MB + Index: 3.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 4.52MB + Index: 1.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 59.58MB + Index: 39.11MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 20.06MB + Index: 23.22MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 12.03MB + Index: 11.03MB + Engine InnoDB
wp_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_notifications: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_sales: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_atum_product_data: Data: 0.27MB + Index: 0.19MB + Engine InnoDB
wp_automatewoo_abandoned_carts: Data: 1.17MB + Index: 0.08MB + Engine InnoDB
wp_automatewoo_customers: Data: 1.52MB + Index: 3.22MB + Engine InnoDB
wp_automatewoo_customer_meta: Data: 0.44MB + Index: 0.50MB + Engine InnoDB
wp_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_automatewoo_guests: Data: 1.52MB + Index: 1.06MB + Engine InnoDB
wp_automatewoo_guest_meta: Data: 3.52MB + Index: 2.98MB + Engine InnoDB
wp_automatewoo_logs: Data: 0.33MB + Index: 0.56MB + Engine InnoDB
wp_automatewoo_log_meta: Data: 2.52MB + Index: 3.02MB + Engine InnoDB
wp_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_automatewoo_referrals: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_automatewoo_referral_advocate_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_automatewoo_referral_invites: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_cookies: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cmplz_statistics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.19MB + Index: 0.08MB + Engine MyISAM
wp_comments: Data: 18.47MB + Index: 6.60MB + Engine MyISAM
wp_ewwwio_images: Data: 12.50MB + Index: 8.11MB + Engine InnoDB
wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ExporttoPDFRecord: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_feedmanager_channel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_feed_status: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_feedmanager_product_feedmeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
wp_feedmanager_source: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.27MB + Index: 0.06MB + Engine InnoDB
wp_gf_entry_meta: Data: 1.52MB + Index: 1.91MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.28MB + Index: 0.27MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_dashboard_events: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_itsec_logs: Data: 1.02MB + Index: 0.19MB + Engine InnoDB
wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_iwp_backup_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_iwp_processed_iterator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.52MB + Index: 0.00MB + Engine InnoDB
wp_mdf_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mdf_stat_buffer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mdf_stat_tmp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_metaseo_images: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 28.39MB + Index: 1.51MB + Engine MyISAM
wp_pay_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pay_option_subs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pay_transactions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 117.45MB + Index: 46.59MB + Engine MyISAM
wp_posts: Data: 29.37MB + Index: 2.63MB + Engine MyISAM
wp_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_lead_detail: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sc_delivery_methods: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_sc_delivery_zones: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_search_filter_cache: Data: 3.05MB + Index: 2.67MB + Engine InnoDB
wp_search_filter_term_results: Data: 0.38MB + Index: 0.22MB + Engine InnoDB
wp_subscriptio_scheduled_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_swretail_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.25MB + Index: 0.28MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.12MB + Engine MyISAM
wp_term_relationships: Data: 0.39MB + Index: 0.85MB + Engine MyISAM
wp_term_taxonomy: Data: 0.06MB + Index: 0.10MB + Engine MyISAM
wp_ultimate_csv_importer_log_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ultimate_csv_importer_manageshortcodes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ultimate_csv_importer_shortcodes_statusrel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 17.21MB + Index: 11.20MB + Engine MyISAM
wp_users: Data: 0.95MB + Index: 0.96MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_cancel_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_bundle_lookup: Data: 0.38MB + Index: 0.63MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 3.52MB + Index: 5.00MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 0.97MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
wp_wc_points_rewards_user_points: Data: 0.28MB + Index: 0.31MB + Engine InnoDB
wp_wc_points_rewards_user_points_log: Data: 0.44MB + Index: 0.44MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 1.47MB + Index: 0.34MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.27MB + Index: 0.45MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_webwinkelkeur_invite_error: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 3.52MB + Index: 4.89MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wp_woocommerce_extra_cost: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_multisafepay: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wplnst_scans: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wplnst_scans_objects: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wplnst_urls: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
wp_wplnst_urls_locations: Data: 0.02MB + Index: 0.28MB + Engine InnoDB
wp_wplnst_urls_locations_att: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wplnst_urls_status: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 77.52MB + Index: 0.00MB + Engine InnoDB
wp_wpms_links: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wprm_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wprm_ratings: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 5.52MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable: Data: 10.50MB + Index: 6.38MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.27MB + Index: 0.30MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
wp_yoast_seo_links: Data: 3.41MB + Index: 2.63MB + Engine InnoDB
wp_yoast_seo_meta: Data: 10.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

aanbiedingen: 15
acf-field: 2
acf-field-group: 1
amn_exact-metrics: 1
attachment: 4998
atum_supplier: 48
aw_workflow: 4
br_filters_group: 6
br_labels: 6
br_product_filter: 13
custom_css: 2
customize_changeset: 2
etheme_portfolio: 47
iwp_log: 33
j79_wc_price_rule: 1
mc4wp-form: 1
meta_data_filter: 2
nav_menu_item: 541
oembed_cache: 10
page: 317
popup: 10
popup_theme: 12
portfolio: 139
post: 21
product: 1597
product_variation: 30
ptu: 1
revision: 4150
saswp: 1
search-filter-widget: 11
shop_coupon: 803
shop_order: 14121
shop_order_refund: 468
staticblocks: 13
templatera: 58
vc_grid_item: 4
wafs: 1
wc_afrsm: 1
wc_conditional_fee: 1
wc_order_email: 1
wc_order_status: 8
wccpf: 1
wcct_countdown: 5
wcct-deal-shortcode: 1
woo_discount_cart: 3
woo_mb_template: 26
wpex_widget_area: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (68) ###

Gravity Forms: door Gravity Forms – 2.6.4
Advanced Custom Fields: door Delicious Brains – 5.12.2
WooCommerce Advanced Product Labels: door BeRocket – 1.2.3.7
AffiliateWP: door AffiliateWP – 2.9.5.1
AffiliateWP - Affiliate Portal: door Sandhills Development
LLC – 1.1.3

ATUM Voorraadbeheer voor WooCommerce: door Stock Management Labs ? – 1.9.19.2
AutomateWoo - Birthdays Add-on: door WooCommerce – 1.3.9
AutomateWoo - Refer A Friend Add-on: door WooCommerce – 2.6.9
AutomateWoo: door WooCommerce – 5.5.17
Clerk: door Clerk.io – 3.7.0
Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: door Cybot A/S – 4.1.1
Enable Media Replace: door ShortPixel – 3.6.3
Facebook for WooCommerce: door Facebook – 2.6.17
Finale WooCommerce Deal Pages: door XLPlugins – 1.4.1
Finale - WooCommerce Sales Countdown Timer & Discount Plugin: door XLPlugins – 2.19.0
Gravity Forms Mailchimp add-on: door Gravity Forms – 5.1
iThemes Security Pro: door iThemes – 7.1.3
WPBakery Page Builder: door Michael M - WPBakery.com – 6.8.0
Judge.me Product Reviews for WooCommerce: door Judge.me – 1.3.18
LiveChat WooCommerce: door LiveChat – 2.2.5
Mailchimp for WooCommerce: door Mailchimp – 2.7
MC4WP: Mailchimp for WordPress: door ibericode – 4.8.7
Min and Max Quantity for WooCommerce: door BeRocket – 1.3.2.3
Mollie-betalingen voor WooCommerce: door Mollie – 7.2.0
Pinterest for WooCommerce: door WooCommerce – 1.2.1
Popup Maker: door Popup Maker – 1.16.7
Post Types Unlimited: door WPExplorer – 1.0.6
Product Filter for WooCommerce: door XforWooCommerce – 8.2.0
Product Bundles - Bulk Discounts: door SomewhereWarm – 1.3.9
Product Code for WooCommerce: door Artios Media – 1.3.3
PW WooCommerce Gift Cards Pro: door Pimwick
LLC – 1.398

PW WooCommerce Exclude Free Shipping: door Pimwick
LLC – 1.27

Redirection: door John Godley – 5.2.3
Schema & Structured Data for WP & AMP: door Magazine3 – 1.9.98.1
Search & Filter Pro: door Code Amp – 2.5.12
Search & Filter - WPBakery PB Extension: door Code Amp – 1.0.1
Sendcloud | Smart Shipping Service: door Sendcloud B.V. – 2.2.5
Speed Up - Menu Cache: door Simone Nigro – 1.0.17
SVG Support: door Benbodhi – 2.4.2
Templatera: door WPBakery – 2.0.5
Total Theme Core: door WPExplorer – 1.3.2
UberMenu 3 - The Ultimate WordPress Mega Menu: door Chris Mavricos
SevenSpark – 3.6.1

WooCommerce NL Postcode Checker: door Ewout Fernhout – 2.5.6
WebRotate 360 Product Viewer for WordPress: door WebRotate 360 LLC – 3.2.0
Product Gallery Slider for WooCommerce: door codeixer – 2.2.3
WooCommerce Extended Coupon Features PRO: door Soft79 – 3.2.9
WooCommerce Dynamic Pricing: door Element Stark – 3.1.28
WooCommerce EU VAT Number: door WooCommerce – 2.4.3
WooCommerce Google Analytics Integration: door WooCommerce – 1.5.11
Pay for Payment for WooCommerce: door Karolína Vysko?ilová – 2.1.7
PAY. Payment Methods for WooCommerce: door PAY. – 3.9.1
Punten en beloningen van WooCommerce: door WooCommerce – 1.7.10
WooCommerce Pre-Orders: door WooCommerce – 1.7.2
WooCommerce Product Add-ons: door WooCommerce – 5.0.0
WooCommerce Product Bundles: door WooCommerce – 6.15.5 (update naar versie 6.16.0 is beschikbaar)
WooCommerce Product Stock Alert: door WC Marketplace – 1.7.5
SW-Retail Stock for WooCommerce: door Corné van der Zee – 1.1
WooCommerce WeFact: door Tussendoor internet & marketing – 2.9.10
WooCommerce: door Automattic – 6.6.1 (update naar versie 6.7.0 is beschikbaar)
WooCommerce Email Customizer with Drag and Drop Email Builder: door Flycart Technologies LLP – 1.5.16
WordPress Importer: door wordpressdotorg – 0.7
Yoast SEO: door Team Yoast – 19.2
WP Ajax Load More Pagination: door Processby – 1.1.5
WP-Copyright-Protection: door dave.ligthart – 1.7
WP-Mail-SMTP: door WPForms – 3.4.0
WooCommerce Google Feed Manager: door Michel Jongbloed – 2.31.1
WP Redis: door Pantheon
Josh Koenig
Matthew Boynes
Daniel Bachhuber
Alley Interactive – 1.2.0

WP Rocket: door WP Media – 3.11.4.1

### Inactive Plugins (4) ###

AffiliateWP - Affiliate Forms For Gravity Forms: door Sandhills Development
LLC – 1.2

SW-Retail Stock & Price for WooCommerce: door Mull2media – 1.0
WooCommerce Google Analytics Pro: door SkyVerge – 1.12.0
WPC Added To Cart Notification for WooCommerce: door WPClever – 2.1.2

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Hosted Power Helper plugin: door Jo Goossens – 1.0
InfiniteWP - Client Loader: door Revmakx –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
dgfw_gift (dgfw_gift)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Winkelbasis: #6524 - /winkel/
Winkelwagen: #6525 - /winkelmand/
Afrekenen: #6526 - /afrekenen/
Mijn account: ? Pagina bevat niet de [woocommerce_my_account] shortcode.
Algemene voorwaarden: ? Pagina niet ingesteld

### Theme ###

Name: Total Child Theme
Version: 1.0
Author URL: https://your-site.com
Child Theme: ?
Parent Theme Name: Total
Parent Theme Version: 5.3.1
Parent Theme Author URL: https://www.wpexplorer.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Jouw thema heeft een woocommerce.php bestand. Je zal het woocommerce/archive-product.php template niet kunnen overschrijven omdat woocommerce.php prioriteit heeft over archive-product.php. Dit is bedoeld om weergave-problemen te voorkomen.
Overrides: Total/woocommerce/archive-product.php
total-child-theme/woocommerce/cart/cart.php
total-child-theme/woocommerce/checkout/form-checkout.php
total-child-theme/woocommerce/content-single-product.php
Total/woocommerce/loop/loop-start.php
Total/woocommerce/loop/pagination.php
total-child-theme/woocommerce/single-product/add-to-cart/simple.php
total-child-theme/woocommerce/single-product/add-to-cart/variation.php
Total/woocommerce/single-product/meta.php
total-child-theme/woocommerce/single-product/price.php
Total/woocommerce/single-product/rating.php
total-child-theme/woocommerce/single-product/short-description.php
total-child-theme/woocommerce/single-product/tabs/tabs.php
Total/woocommerce/single-product/title.php

### Pimwick Plugins ###

PW WooCommerce Gift Cards Pro: License key: PW-5c909e0748e77
Result: success
Cached: 2022-07-20

### Product Bundles ###

Database Version: 6.15.5
Loopback Test: ?
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-20 13:57:27 +02:00
Options: ?
Notes: 90
Onboarding: completed

### Action Scheduler ###

Canceled: 11
Oldest: 2022-06-20 15:18:10 +0200
Newest: 2022-07-04 14:34:36 +0200

Complete: 47.002
Oldest: 2022-06-20 08:21:02 +0200
Newest: 2022-07-20 11:59:19 +0200

Failed: 24
Oldest: 2019-06-17 23:13:37 +0200
Newest: 2022-01-09 19:40:28 +0100

Pending: 16
Oldest: 2022-07-20 12:07:10 +0200
Newest: 2022-07-25 15:14:51 +0200

### Status report information ###

Generated at: 2022-07-20 11:59:21 +02:00

Yes we do have a caching plugin installed: WP Rocket. The other domain also have a cache plugin installed: LiteSpeed Cache. Do you have a fix/solution to test if those caching plugins are the problem?

Hey @kevinn02

Thank you for sharing your System status report!

A few things I noticed from the report:

WP Version: ? 5.9.3

WC Version: 6.6.1

I would recommend updating your WordPress core and WooCommerce Core to their newest version. This is how to do it: https://woocommerce.com/document/how-to-update-woocommerce

Yes, we do have a caching plugin installed: WP Rocket. The other domain also have a cache plugin installed: LiteSpeed Cache. Do you have a fix/solution to test if those caching plugins are the problem?

I would recommend purging or rather clearing the cache in these plugins.
For WP Rocket go to Settings ? WP Rocket and click on the ‘Clear Cache’
For LiteSpeed Cache LiteSpeed ? Manage ? Purge All.

In addition to this, I would suggest checking if the tracking is sending the right data using the Google Tag Assistant extension for chrome

Thanks!

I know about the updates, but we both know that is not the problem in this case ??

We purge the cache daily, so that’s also not the problem.

About Google Tag Assisant: I assume you want me to do a test order (with real payment?) and then check it with GTA?

Hi there!

I know about the updates, but we both know that is not the problem in this case

In our experience, not having up-to-date software can cause different types of problems, including the one you reported. So it is definitely recommended to perform updates also from a site’s security point of view.

If you don’t want to test on your live site, you can create a staging site using a plugin called WP Staging: https://www.ads-software.com/plugins/wp-staging/.

I assume you want me to do a test order (with real payment?) and then check it with GTA?

Yes, we would like you to test the tracking and make sure it’s sending over the correct data to Google. More information about this here:

https://woocommerce.com/document/google-analytics-integration/#testing-analytics

Cheers.