Order Details not shown on Receipt Page

Hello there.
What you described is the correct behaviour of the plugin.

When the user is redirected to yoursite/global-transaction-response from GlobalPay the plugin intercepts it and redirects the user to order-received page for WooCommerce.

Thanks Feyisayo for your response, however, why is the receipt not showing

I don’t what you mean by receipt. I expect you are referring to the transaction details like customer name, GlobalPay Reference etc. that are displayed when the checkout process is complete.

If so I cannot say except I have access to your server. Most likely it is your theme. The plugin works on my end and shows the transaction details.

To test if the theme is the issue, install the Storefront theme and try a transaction (it is made by the same guys who make WooCommerce). You can get it here https://www.ads-software.com/themes/storefront/

You should also check your logs to see if the transaction details are there.

Good luck.

Please where is the log file located, having a difficult time locating it.

You can view your logs by going to yoursite/wp-admin/admin.php?page=wc-status&tab=logs

You may also want to read up on the WooCommerce documentation here WooCommerce documentation

I think we should continue this conversation on this thread since it refers to the same website.