Order Disappeared from WooCommerce
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An order has disappeared from my WooCommerce dashboard (https://www.outspokin.org), and I am worried that this is a bigger problem than just this order. We received Order #3294 on March 15, 2025, and the new order email generated and came to my inbox. However, the order no longer appears in the dashboard. Orders from March 14th (before this order) and March 18th (after this order) are all there. I have looked in the trash and searched for the order, but it is no longer there. What could have happened?
System Status Report
### WordPress Environment ### WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 9.6.2 Legacy REST API Package Version: ? 1.0.5 Action Scheduler Version: ? 3.9.2 Log Directory Writable: ? WP Version: 6.7.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 8.9.1 OpenSSL/3.2.4 SUHOSIN Installed: – MySQL Version: 8.0.39-30 Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### [REDACTED] ### Post Type Counts ### accordions: 1 airwpsync-connection: 1 attachment: 265 bwg_gallery: 1 calendar: 1 condition_group: 8 customize_changeset: 37 custom_css: 1 ditty_news_ticker: 1 e-landing-page: 2 elementor_library: 4 foogallery: 5 foogallery-album: 2 give_forms: 1 give_log: 1 give_payment: 8 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 jp_vid_sitemap: 1 nav_menu_item: 23 page: 35 post: 18 product: 2 revision: 865 rtbs_tabs: 1 shop_coupon: 1 shop_order: 211 sidebar: 8 tablepress_table: 1 tribe_events: 75 tribe_organizer: 1 tribe_venue: 3 vcv_tutorials: 1 wpcf7_contact_form: 1 wp_global_styles: 1 wp_navigation: 1 _pods_pod: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (34) ### Air WP Sync - Airtable to WordPress: by WP connect – 2.6.0 Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.6 Better Font Awesome: by Mickey Kay – 2.0.4 Check & Log Email - Easy Email Testing & Mail logging: by checkemail – 2.0.4 Classic Editor: by WordPress Contributors – 1.6.7 Constant Contact Forms by MailMunch: by MailMunch – 2.1.5 Contact Form 7: by Takayuki Miyoshi – 6.0.3 Content Aware Sidebars: by DEV Institute – 3.21.1 Digital Signature Checkout For Woocommerce: by – 1.0 Disable Comments: by WPDeveloper – 2.4.7 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Elementor Pro: by Elementor.com – 3.26.3 Elementor: by Elementor.com – 3.27.3 FooBox Image Lightbox: by FooPlugins – 2.7.34 FooGallery: by FooPlugins – 2.4.29 Give - Donation Plugin: by GiveWP – 3.21.1 Image Optimizer - Compress, Resize and Optimize Images: by Elementor.com – 1.6.5 Jetpack: by Automattic – 14.3 Meetup Widgets: by Kelly Dwan – 2.2.1 Remove Yoast SEO Comments: by Mitch – 3.1 Shortcodes Ultimate: by Vova Anokhin – 7.3.4 Simple Sitemap: by David Gwyer – 3.5.14 SiteOrigin Widgets Bundle: by SiteOrigin – 1.65.1 Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.3.4 Spectra: by Brainstorm Force – 2.18.3 Visual Composer: by visualcomposer.com – 45.10.0 Checkout Field Editor for WooCommerce: by ThemeHigh – 2.1.2 Google Analytics for WooCommerce: by WooCommerce – 2.1.13 WooCommerce Legacy REST API: by WooCommerce – 1.0.5 WP Menu Cart: by WP Overnight – 2.14.10 WooPayments: by WooCommerce – 9.0.0 (update to version 9.1.0 is available) WooCommerce: by Automattic – 9.6.2 (update to version 9.7.1 is available) Yoast SEO: by Team Yoast – 24.4 ManageWP - Worker: by GoDaddy – 4.9.20 ### Inactive Plugins (9) ### Mailchimp: by Mailchimp – 1.6.3 Mailchimp for WooCommerce: by Mailchimp – 5.2 Simple PDF Viewer: by WebArea | Vera Nedvyzhenko – 1.9 Smush: by WPMU DEV – 3.17.1 Sugar Calendar - Zapier: by Sugar Calendar – 1.1.0 The Events Calendar: by The Events Calendar – 6.10.1 UpdraftPlus - Backup/Restore: by TeamUpdraft DavidAnderson – 1.25.1 Weather Underground: by Katz Web Services Inc. – 2.1.3 WooCommerce Blocks: by Automattic – 11.7.0 ### Must Use Plugins (1) ### ManageWP - Worker Loader: by GoDaddy – 1.0.0 ### Settings ### Legacy API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 710 B ### WC Pages ### Shop base: ? Page ID is set but the page does not exist Cart: #199 - /cart/ - Contains the [woocommerce_cart] shortcode Checkout: #200 - /checkout/ - Contains the [woocommerce_checkout] shortcode My account: #201 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: HashOne Version: 1.3.4 (update to version 1.3.5 is available) Author URL: https://hashthemes.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme Theme type: Classic theme WooCommerce Support: ? ### Templates ### Overrides: – ### WooPayments ### Version: 9.0.0 Connected to WPCOM: Yes WPCOM Blog ID: 137476503 Account ID: acct_1R2dsHC1DteCfBjL Payment Gateway: ? Needs setup Test Mode: Disabled Enabled APMs: card WooPay: Disabled WooPay Incompatible Extensions: No Apple Pay / Google Pay: Enabled (product,cart,checkout) Fraud Protection Level: basic Multi-currency: Enabled Auth and Capture: Disabled Documents: Disabled Logging: Disabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: product-data-views experimental-blocks coming-soon-newsletter-template minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings use-wp-horizon add-to-cart-with-options-stepper-layout blockified-add-to-cart Daily Cron: ? Next scheduled: 2025-03-22 08:48:33 -06:00 Options: ? Notes: 232 Onboarding: completed ### Action Scheduler ### Complete: 144 Oldest: 2025-02-19 01:34:55 -0700 Newest: 2025-03-21 16:41:56 -0600 Failed: 52 Oldest: 2023-05-01 20:41:20 -0600 Newest: 2025-03-21 16:41:56 -0600 Pending: 4 Oldest: 2025-03-22 16:41:56 -0600 Newest: 2025-03-24 16:35:50 -0600 ### Status report information ### Generated at: 2025-03-21 17:23:00 -06:00
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