• kevintylerhall

    (@kevintylerhall)


    An order has disappeared from my WooCommerce dashboard (https://www.outspokin.org), and I am worried that this is a bigger problem than just this order. We received Order #3294 on March 15, 2025, and the new order email generated and came to my inbox. However, the order no longer appears in the dashboard. Orders from March 14th (before this order) and March 18th (after this order) are all there. I have looked in the trash and searched for the order, but it is no longer there. What could have happened?

    System Status Report

    ### WordPress Environment ###
    
    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.6.2
    Legacy REST API Package Version: ? 1.0.5
    Action Scheduler Version: ? 3.9.2
    Log Directory Writable: ?
    WP Version: 6.7.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 8.9.1
    OpenSSL/3.2.4
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.39-30
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    [REDACTED]
    
    ### Post Type Counts ###
    
    accordions: 1
    airwpsync-connection: 1
    attachment: 265
    bwg_gallery: 1
    calendar: 1
    condition_group: 8
    customize_changeset: 37
    custom_css: 1
    ditty_news_ticker: 1
    e-landing-page: 2
    elementor_library: 4
    foogallery: 5
    foogallery-album: 2
    give_forms: 1
    give_log: 1
    give_payment: 8
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    nav_menu_item: 23
    page: 35
    post: 18
    product: 2
    revision: 865
    rtbs_tabs: 1
    shop_coupon: 1
    shop_order: 211
    sidebar: 8
    tablepress_table: 1
    tribe_events: 75
    tribe_organizer: 1
    tribe_venue: 3
    vcv_tutorials: 1
    wpcf7_contact_form: 1
    wp_global_styles: 1
    wp_navigation: 1
    _pods_pod: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (34) ###
    
    Air WP Sync - Airtable to WordPress: by WP connect – 2.6.0
    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.6
    Better Font Awesome: by Mickey Kay – 2.0.4
    Check & Log Email - Easy Email Testing & Mail logging: by checkemail – 2.0.4
    Classic Editor: by WordPress Contributors – 1.6.7
    Constant Contact Forms by MailMunch: by MailMunch – 2.1.5
    Contact Form 7: by Takayuki Miyoshi – 6.0.3
    Content Aware Sidebars: by DEV Institute – 3.21.1
    Digital Signature Checkout For Woocommerce: by  – 1.0
    Disable Comments: by WPDeveloper – 2.4.7
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
    Elementor Pro: by Elementor.com – 3.26.3
    Elementor: by Elementor.com – 3.27.3
    FooBox Image Lightbox: by FooPlugins – 2.7.34
    FooGallery: by FooPlugins – 2.4.29
    Give - Donation Plugin: by GiveWP – 3.21.1
    Image Optimizer - Compress, Resize and Optimize Images: by Elementor.com – 1.6.5
    Jetpack: by Automattic – 14.3
    Meetup Widgets: by Kelly Dwan – 2.2.1
    Remove Yoast SEO Comments: by Mitch – 3.1
    Shortcodes Ultimate: by Vova Anokhin – 7.3.4
    Simple Sitemap: by David Gwyer – 3.5.14
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.65.1
    Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.3.4
    Spectra: by Brainstorm Force – 2.18.3
    Visual Composer: by visualcomposer.com – 45.10.0
    Checkout Field Editor for WooCommerce: by ThemeHigh – 2.1.2
    Google Analytics for WooCommerce: by WooCommerce – 2.1.13
    WooCommerce Legacy REST API: by WooCommerce – 1.0.5
    WP Menu Cart: by WP Overnight – 2.14.10
    WooPayments: by WooCommerce – 9.0.0 (update to version 9.1.0 is available)
    WooCommerce: by Automattic – 9.6.2 (update to version 9.7.1 is available)
    Yoast SEO: by Team Yoast – 24.4
    ManageWP - Worker: by GoDaddy – 4.9.20
    
    ### Inactive Plugins (9) ###
    
    Mailchimp: by Mailchimp – 1.6.3
    Mailchimp for WooCommerce: by Mailchimp – 5.2
    Simple PDF Viewer: by WebArea | Vera Nedvyzhenko – 1.9
    Smush: by WPMU DEV – 3.17.1
    Sugar Calendar - Zapier: by Sugar Calendar – 1.1.0
    The Events Calendar: by The Events Calendar – 6.10.1
    UpdraftPlus - Backup/Restore: by TeamUpdraft
    DavidAnderson – 1.25.1
    
    Weather Underground: by Katz Web Services
    Inc. – 2.1.3
    
    WooCommerce Blocks: by Automattic – 11.7.0
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: by GoDaddy – 1.0.0
    
    ### Settings ###
    
    Legacy API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### Logging ###
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 710 B
    
    ### WC Pages ###
    
    Shop base: ? Page ID is set
    but the page does not exist
    
    Cart: #199 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout: #200 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account: #201 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: HashOne
    Version: 1.3.4 (update to version 1.3.5 is available)
    Author URL: https://hashthemes.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    Theme type: Classic theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### WooPayments ###
    
    Version: 9.0.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 137476503
    Account ID: acct_1R2dsHC1DteCfBjL
    Payment Gateway: ? Needs setup
    Test Mode: Disabled
    Enabled APMs: card
    WooPay: Disabled
    WooPay Incompatible Extensions: No
    Apple Pay / Google Pay: Enabled (product,cart,checkout)
    Fraud Protection Level: basic
    Multi-currency: Enabled
    Auth and Capture: Disabled
    Documents: Disabled
    Logging: Disabled
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store
    
    Disabled Features: product-data-views
    experimental-blocks
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon
    add-to-cart-with-options-stepper-layout
    blockified-add-to-cart
    
    Daily Cron: ? Next scheduled: 2025-03-22 08:48:33 -06:00
    Options: ?
    Notes: 232
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 144
    Oldest: 2025-02-19 01:34:55 -0700
    Newest: 2025-03-21 16:41:56 -0600
    
    Failed: 52
    Oldest: 2023-05-01 20:41:20 -0600
    Newest: 2025-03-21 16:41:56 -0600
    
    Pending: 4
    Oldest: 2025-03-22 16:41:56 -0600
    Newest: 2025-03-24 16:35:50 -0600
    
    
    ### Status report information ###
    
    Generated at: 2025-03-21 17:23:00 -06:00

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi there!

    Thanks for reaching out.

    I found a similar ticket that could be helpful for you.
    Could you please try this method and let us know if the issue still persists?

    Have a nice day!

    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @kevintylerhall,

    It’s concerning when an order disappears from the dashboard. Since you received the order confirmation email, the order was recorded initially. Here are a few steps to investigate:

    1. Check Database Directly – If you have access to phpMyAdmin or a similar tool, search for order #3294.

    2. Order Status & Filters – Ensure no filters are hiding the order in WooCommerce > Orders (e.g., check “All” instead of a specific status).

    3. User Actions & Plugins – Check if any admin user or third-party plugin could have modified or deleted the order. Audit logs (if available) may help.

    4. Backup Restore – If you have a site backup, you can check if the order exists there.

    If the order is missing from the database, it may have been deleted. If this happens again, enabling logging or using an activity monitoring plugin could help track changes.

    Let us know what you find, and we’ll be happy to assist further!

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.