Order Email Not Being Sent or Received

  • Resolved nathancoffey

    (@nathancoffey)


    9 years, 11 months ago

    When a user places an order we get the email receipt from Authorize.net but we do NOT get the email from Jigoshop saying what the user ordered plus shipping information. This is a new error. Please advise.

    Yes, the email address under Admin > Jigoshop > Settings > General tab is the correct one it should be delivering the confirmation emails to – and the last order it worked for was on Dec 15 I believe. The order on Dec 18 the email no longer was sent.

    https://www.ads-software.com/plugins/jigoshop/

Viewing 16 replies (of 16 total)

  • Postman was only one step of four.

    Are you using the right SMTP server for your domain?

    If you have a custom domain name, have you configured SPF?

    If you don’t give specific details, you won’t get specific help.

Viewing 16 replies (of 16 total)
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