Order Emails

Emails send when the order status is changed to ‘processing’, ‘on-hold’ or ‘completed’. Check your orders have this status.

You can see if emails are ‘sending’ but you’re just not receiving them with https://www.ads-software.com/plugins/wp-mail-logging/ Don’t forget to check your spam box.

If not spammed, but logged as sending, it may be a server issue. Try using a different method of email sending with https://www.ads-software.com/plugins/wp-smtp/

You can also combine https://www.ads-software.com/plugins/wp-smtp/ with https://www.mandrill.com/ or https://www.mailgun.com/ for improved deliverability and logging. I recommend this anyway.

My customers are receiving the emails OK – order submitted, order completed, etc. Just I am not notified when there is an order. I was receiving them for awhile, but it stopped a couple weeks ago.

Do I need to repeat the above ?? Install the logging plugin.