Order emails aren’t sent after update to 7.0.1

  • Resolved Jos Klever

    (@josklever)


    2 years, 9 months ago

    This morning I’ve updated Mollie from 6.7.0 to 7.0.1 and the client just asked me why email notifications aren’t sent after placing an order. The orders before the update went fine, after the update not anymore. So I rolled back to 6.7.0. This means I don’t have the opportunity to investigate more disabling plugins etc.

    There were no errors in the PHP error log.

    Status report:

    
### WordPress Environment ###

WordPress address (URL): https://www.hashimoto.academy
Site address (URL): https://www.hashimoto.academy
WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.22-MariaDB-log-cll-lve
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.0
WC Database Prefix: wp_
Totale databasegrootte: 620.98MB
Database datagrootte: 587.49MB
Database index grootte: 33.49MB
wp_woocommerce_sessions: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 5.52MB + Index: 5.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 462.52MB + Index: 0.05MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.48MB + Index: 0.30MB + Engine InnoDB
wp_activecampaign_for_woocommerce_abandoned_cart: Data: 2.52MB + Index: 0.11MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 0.20MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_visits: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_visits_meta: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 5.52MB + Index: 2.50MB + Engine InnoDB
wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_learndash_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_master: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_question: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_statistic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_learndash_pro_quiz_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_learndash_user_activity: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_learndash_user_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 7.50MB + Index: 0.36MB + Engine InnoDB
wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_postmeta: Data: 22.55MB + Index: 13.06MB + Engine InnoDB
wp_posts: Data: 49.52MB + Index: 2.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 0.81MB + Engine InnoDB
wp_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_invoice_number_2021: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.30MB + Index: 0.19MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.45MB + Index: 0.38MB + Engine InnoDB
wp_wc_order_stats: Data: 0.39MB + Index: 0.28MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.25MB + Index: 0.20MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.25MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.41MB + Index: 0.13MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlcc_contentarchiver: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wlcc_contentmanager_move: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlcc_contentmanager_repost: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wlcc_contentmanager_set: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wlcc_contentsched: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wlm_api_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlm_contentlevels: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wlm_contentlevel_options: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wlm_emailbroadcast: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wlm_email_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wlm_level_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlm_logs: Data: 3.52MB + Index: 2.80MB + Engine InnoDB
wp_wlm_options: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wp_wlm_presto_player_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wlm_userlevels: Data: 0.31MB + Index: 0.53MB + Engine InnoDB
wp_wlm_userlevel_options: Data: 1.52MB + Index: 1.47MB + Engine InnoDB
wp_wlm_user_options: Data: 0.36MB + Index: 0.52MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 226
cartflows_flow: 17
cartflows_step: 32
custom_css: 1
et_pb_layout: 45
gift_card: 3
oembed_cache: 236
page: 69
post: 3
product: 45
product_variation: 3
revision: 1481
seedprod: 1
sfwd-courses: 1
sfwd-lessons: 10
sfwd-topic: 40
shop_coupon: 12
shop_order: 3510
shop_order_refund: 27
shop_subscription: 82
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (21) ###

ActiveCampaign for WooCommerce: door ActiveCampaign – 1.6.7
ActiveCampaign: door ActiveCampaign – 8.1.9
CartFlows Pro: door CartFlows Inc – 1.8.0
CartFlows: door CartFlows Inc – 1.8.2
Duplicate Page: door mndpsingh287 – 4.4.8
Insert Headers and Footers: door WPBeginner – 1.6.0
Loco Translate: door Tim Whitlock – 2.5.8
Custom Login Page Customizer: door Hardeep Asrani – 2.1.6
MainWP Child: door MainWP – 4.1.9
Mollie-betalingen voor WooCommerce: door Mollie – 6.7.0
UpdraftPlus - Backup/Restore: door UpdraftPlus.Com
DavidAnderson – 2.22.1.25

WC-AC Hook: door Matthew Treherne – 1.4.1
Wishlist Member WooCommerce Plus: door HappyPlugins – 1.9.5
WishList Member?: door WishList Products – 3.14.8215
Checkout Field Editor for WooCommerce: door ThemeHigh – 1.5.3
Advanced Order Export For WooCommerce: door AlgolPlus – 3.2.2
WooCommerce Order Status Control: door SkyVerge – 1.10.1
WooCommerce PDF Invoices & Packing Slips: door WP Overnight – 2.13.0
WooCommerce Subscriptions: door WooCommerce – 3.0.4
WooCommerce: door Automattic – 6.2.0
Wordfence Security: door Wordfence – 7.5.8

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

JKWS Maintenance Helper: door Jos Klever – 0.2.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #457 - /winkel/
Winkelwagen: #458 - /winkelmand/
Afrekenen: #459 - /afrekenen/
Mijn account: #460 - /mijn-account/
Algemene voorwaarden: #846 - /algemene-voorwaarden/

### Theme ###

Name: Divi
Version: 4.14.7
Author URL: https://www.elegantthemes.com
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een sub-thema aan. Zie: Hoe maak je een sub-thema

WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://www.hashimoto.academy
Subscription Statuses: wc-active: 25
wc-expired: 46
wc-pending: 1
wc-on-hold: 3
wc-cancelled: 7

WooCommerce Account Connected: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: Nederland

### Subscriptions by Payment Gateway ###

Mollie - Bancontact: wc-active: 4
wc-expired: 5

Mollie - iDEAL: wc-active: 21
wc-cancelled: 7
wc-expired: 41
wc-on-hold: 3
wc-pending: 1

### Payment Gateway Support ###

Mollie - Bankoverdracht: products
refunds

Mollie - Belfius Direct Net: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - Creditcard: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - SEPA-incasso: products
refunds

Mollie - EPS: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - Giropay: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - iDEAL: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - KBC/CBC betaalknop: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - Klarna betaal later: products
refunds

Mollie - Klarna Betaal in 3 delen: products
refunds

Mollie - Bancontact: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - PayPal: products
refunds

Mollie - paysafecard: products
Mollie - Przelewy24: products
refunds

Mollie - SOFORT Banking: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - Cadeaubonnen: products
Mollie - Apple Pay: products
refunds
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change
subscription_payment_method_change_customer

Mollie - MyBank: products
refunds

Mollie - Klarna Pay now: products
refunds

Mollie - Waardebon: products

### Action Scheduler ###

Afgerond: 1.944
Oldest: 2022-01-28 07:57:43 +0100
Newest: 2022-02-14 14:03:39 +0100

Mislukt: 1
Oldest: –
Newest: –

In afwachting: 39
Oldest: 2022-02-14 14:07:58 +0100
Newest: 2022-04-12 13:40:57 +0200

### Status report information ###

Generated at: 2022-02-14 14:04:18 +01:00

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @josklever,

    The order emails are sent properly in all of our testings, so it would be good to check if this is the result of a plugin conflict.

    Version 7 is a major code refactor and we can’t rule out that plugins like Cartflows may require an update to fully work with the latest update. When in doubt, it would be good to check if all works as expected on a separate staging site and eventually perform a conflict test there by disabling other plugins to see if the behavior persists.
    Thanks!

    Kind regards,
    Niklas

    Hi there,

    I believe he is right. But it’s an issue with a PDF invoice plugin.
    This one: Invoices for WooCommerce

    This is not the first time Mollie and Invoices for WooCommerce conflict.

    I’m having the same problem! The workaround (for now):

    Option #1:
    Disable ‘Invoices for WooCommerce’ plugn

    Option #2:
    Downgrade Mollie plugin to 6.7.0 or lower

    Thread Starter Jos Klever

    (@josklever)

    @avz, @fedeltamedia That plugin is not in use on this site, as you can see in the status report, so please create your own tickets.

    • This reply was modified 2 years, 9 months ago by Jos Klever.

    @josklever did you try to disable the PDF extension that is in use on your site?
    WooCommerce PDF Invoices & Packing Slips

    Because it seems to have to do something with PDF plugins in general. In that case, our reports are relevant

    Thread Starter Jos Klever

    (@josklever)

    @fedeltamedia No (as you can read in my topic), but that plugins is up-to-date and widely used, so it would have caused many more support topics. And I’m not sure why you think it’s related to generating PDF, because it’s related to sending emails. Wild guesses don’t help.

    @josklever I see you didn’t add any debug logs. If you had checked the error log, you’d see that the problem occurs when trying to add an attachment to the email. So our order emails weren’t send out, exactly the same problem as you are facing.

    So try to disable the PDF extension (which you still didn’t do) and check again ?? Or… this time, DO check WordPress’s debug logs.

    Let me do that for you right now, save us both some trouble:

    
[14-Feb-2022 13:37:35 UTC] PHP Fatal error:  Uncaught ArgumentCountError: Too few arguments to function Mollie\WooCommerce\Shared\GatewaySurchargeHandler::Mollie\WooCommerce\Shared\{closure}(), 3 passed in /home/xxx/domains/xxx.nl/public_html/wp-includes/class-wp-hook.php on line 307 and exactly 4 expected in /home/xxx/domains/xxx.nl/public_html/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/GatewaySurchargeHandler.php:58
Stack trace:
#0 /home/xxx/domains/xxx.nl/public_html/wp-includes/class-wp-hook.php(307): Mollie\WooCommerce\Shared\GatewaySurchargeHandler->Mollie\WooCommerce\Shared\{closure}(69142, Object(WC_Order_Item_Product), Object(Automattic\WooCommerce\Admin\Overrides\Order))
#1 /home/xxx/domains/xxx.nl/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#2 /home/xxx/domains/xxx.nl/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#3 /home/xxx/domains/xxx.nl/public_html/wp-content/plugins/woocommerce-pdf-invoices/includes/abstracts/abst in /home/xxx/domains/xxx.nl/public_html/wp-content/plugins/mollie-payments-for-woocommerce/src/Shared/GatewaySurchargeHandler.php on line 58

    Jos, relax please.

    It seems this is the same issue. That why we react on ‘your’ thread.
    It’s also not the first time Mollie conflicts with this attachment.

    Thread Starter Jos Klever

    (@josklever)

    @fedeltamedia, @avz Please stop commenting on my topic, because this is NOT the same issue!

    @josklever so you checked the WP debug log? And you disabled your PDF extension? Or are you simply “wild guessing” now?

    Unless proven otherwise by you, this issue still seems related

    Thread Starter Jos Klever

    (@josklever)

    @fedeltamedia As you could have read, I HAVE checked the error log, but there were no errors regarding this issue. And I’ve also said that I couldn’t test disabling plugins, because I’ve done the rollback already. And I don’t use the same plugin you mention. So this is a DIFFERENT issue.

    @josklever
    The PHP error log or the WordPress debug log? The latter you need to enable yourself.

    It doesn’t matter which plugin you use for PDFs. As you can see in the stack trace (so no wild guessing here Jos), the problem relates to adding attachments to order confirmation emails. So ANY plugin adding those attachments could be the cause. And since you’ve listed you use ‘WooCommerce PDF Invoices & Packing Slips’, it’s probably related.

    Btw, nothing holds you back to re-install the latest Mollie version. And test again with the PDF extension disabled. Or perhaps then check the WordPress debug log (again, not to be confused with the PHP error log).

    You will see for yourself, this issue is related because it traces back to the same Mollie plugin functionality

    • This reply was modified 2 years, 9 months ago by fedeltamedia. Reason: Jos is not a real dev, so added more explanation
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @avz & @fedeltamedia,

    @josklever is correct, please create a separate thread for your issue as it is not exactly the same one. It may be similar or even related to a certain degree, but as you can see from the attached system report, the mentioned plugin is not installed on the site in question.
    I can reproduce the issue you reported with the mentioned plugin, but that still does not warrant hijacking this thread: https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too
    In your case, the PDF generation causes an error, which prevents the mail from being sent. That’s not exactly what happens in this case.

    We appreciate your desire to provide assistance but also kindly ask to not mix up different issues in a single thread.
    Ideally, every user should create a separate thread so it can get the proper attention.
    Thank you!

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @josklever,

    I can’t put a finger on it yet, but the issue you reported (and the other ones that have been reported for that matter) will be addressed in the next 7.0.3 update later this week.
    There have been several different issues that all could, in the end, result in similar behavior (no PDF invoice and/or no email). But while the result was a similar one, the actual cause for the behavior has been a different one for most of the conflicting plugin interactions.

    The feedback we received helped us swiftly isolate and plan a solution to have it resolved before the end of the week. I’ll provide another update when a fix is in place. Again, thanks for your reports.

    Kind regards,
    Niklas

    Thread Starter Jos Klever

    (@josklever)

    Hi @niklasinpsyde,

    Thanks for the update. I’ve kept an eye on the support forum these days and notices that there are more issues to be solved, so I’ve rolled back to 6.7.0 on all (43) sites and will wait for the next update(s), after which we’ll start testing again.

    Thanks,
    Jos

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