Order emails not including custom field answers

  • Resolved lfs360

    (@lfs360)


    11 months, 2 weeks ago

    I have the free version of the plugin. I have added new billing fields and additional fields, however none of these fields are showing in the customers copy, or the admin copy of the emails. Fields are set to be sent to both (checkboxes). The plugin is up to date and I have tried deactivating and activating with no luck. Thanks

    • This topic was modified 11 months, 2 weeks ago by lfs360.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Dina S.

    (@themehighsupport)

    Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Thread Starter lfs360

    (@lfs360)

    Done, thanks.

    Plugin Support Dina S.

    (@themehighsupport)

    Upon checking, we can see that the field values are shown in the emails sent while changing to Processing order status. I believe that the issue is only on the mail sent by quote that is pending payment.
    ?
    Even, the default address fields are not displayed in this email.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Order emails not including custom field answers’ is closed to new replies.