Order Emails Not Sending!!!

Hello,

Please update your WordPress, Jigoshop and Jigoshop HTML Emails and check if the issue is still present.

Thanks,
Olaf ?nie?ek
Jigoshop Support Team

Hello Olaf,

Thanks for the response! I just updated those three, and placed an order, but the email is still not being sent to the customer. I checked Mandrill and it still only sent an order notification to the admin, not the customer.

Anything else I can try?

Katie

Hello,

Could you switch to your standard theme and check if it works afterwords? If not, please switch off all of your plugins except Jigoshop and test the order notification again.

Hi Olaf,
I tried both of those things to no avail.
Any reason why the admin notification works but not the customer confirmation email?
It used to work fine, just recently we have been getting complaints.

Thanks!
Katie

Hello,

Please create a temporary admin account for us and send us details via [email protected], we will look into this.

Okay thanks, just sent in the info.

was this one ever resolved as i have the same issue…

emails going to admin but not customer, looks like its because no order details are being recorded..

PLease help

Hi ekipsy,

We did get it resolved, Jigoshop customer support was super helpful! ([email protected]) Your issue may be different than mine, what was causing the issue was outdated versions of jigoshop, wordpress, and checkout fields manager. Once those were all updated everything worked as it should.

Thanks for the reply strangefortune! After 1 years use, did you have to pay to get latest version of checkout fields manager from 61Extensions? Only just noticed that the support & updates is for only 1 year from date of purchase ??

I sent [email protected] proof of purchase for the plugin and they added the update to my account for free. Give it a try!

Thank you again, your response is very much appreciated!! ??

Hi there i have the same problem no email admin and customers … i try to disable all plugins but nothing i make a mailtest.php and working ….

this is mu system info:
### Begin System Info ###

Multi-site: No

SITE_URL: https://www.city-shopping.net
HOME_URL: https://www.city-shopping.net

Jigoshop Version: 1.12.3
WordPress Version: 3.8.4

Platform: Apple
Browser Name: Safari
Browser Version: 7.1
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_9_5) AppleWebKit/600.1
.17 (KHTML, like Gecko) Version/
7.1 Safari/537.85.10

PHP Version: 5.3.24
MySQL Version: 5.5.37
Web Server Info: Apache

eAccelerator: Disabled
APC: Disabled
OpCache: Disabled

PHP Memory Limit: 256M
PHP Post Max Size: 33MB
PHP Upload Max File Size: 32MB
PHP Max Input Time: 60
PHP Max Input Vars: 1000
WordPress Memory Limit: 64MB

Short Open Tag: Enabled
Allow URL fopen: Enabled

WP_DEBUG: Disabled
WP Table Prefix: Length: 3 Status: Acceptable

Show On Front: page
Page On Front: 6
Page For Posts: 1188

Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path:
Use Cookies: On
Use Only Cookies: On

DISPLAY ERRORS: N/A
FSOCKOPEN: Supported

ACTIVE PLUGINS:

BackUpWordPress: 2.6.2
Contact Form 7: 3.9.3
Easy Maintenance Mode: 0.7
Jigoshop: 1.12.3
MailPoet Newsletters: 2.6.13
Premium Shipping for Jigoshop: 1.3.5
Regenerate Thumbnails: 2.2.4
wp-jquery-lightbox: 1.4.5
WP-Optimize: 1.8.9.7

CURRENT THEME:

Refined Style: 2.03

### End System Info ###

any idea … thanks! guys.

hi maxidg

I sent [email protected] proof of purchase for my copy of checkout fields manager plugin and they added the updated plugin to my account for free. Give it a try!

also could try use easy WP SMTP plugin – allows you to configure and send all outgoing emails via a SMTP server. and this also helped me.

but i imagine the jigoshop guys will pick up your issue here & contact you, they have been very responsive in helping me!
good luck

hi ekipsy …

thanks for your answer but i don’t need the checkout field manager … i want that the jigoshop ecommerce plugin send standard email to admin and to my customers!

that’s all …

Hello,

Please download and configure this plugin – https://www.ads-software.com/plugins/wp-mail-smtp/ – the e-mails should work fine afterwards!