Order emails not sent

  • Resolved mrlukas

    (@mrlukas)


    2 months, 3 weeks ago

    Experiencing problem when using Montonio for WooCommerce Payments or xmoney Payments, then emails are not sent after order payment success. (New Order and Processing order emails not sent automatically)

    As I learned Montonio use $order->payment_complete(); they do not see any errors they tried to debug problem.
    I turned off all plugins and changed the theme to default. I learned that if I turn on the Freesoul deactivation plugin, emails are not sent; if it’s off, it’s working fine.

    I am using your plugin for some time now and I am familiar with the settings, I do not turn off Montonio for Woocommerce in any page its on everywhere. Is there any other hiden settings or it is some kind of bug?

    need to mention that other Payments like Stripe, and Paypal do send emails with no problem.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter mrlukas

    (@mrlukas)

    I found a solution. Some plugins related to email sending and invoice generation have to be ON at the home page. This is strange as other payments do not require it.

    Plugin Author Jose

    (@giuse)

    Hi @mrlukas

    I’m happy you solved it. Some plugins call the homepage instead of sending the Post request following the best practices given by WordPress.
    I suggest you read this article: https://freesoul-deactivate-plugins.com/integration-external-service-not-working/. Actually, that article is about external services, but it’s also valid for internal plugins that call the homepage during Post/Ajax requests.

    Have a great day!

    Jose

Viewing 2 replies - 1 through 2 (of 2 total)
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