Order emails not triggering but can manually resend them

Check server error logs for clues.

Also ensure you don’t have WP Cron disabled.

I’ve cleared all the server errors, wordpress errors there’s nothing I can find to get clues. I’ve even tried different php versions. Here is my system stats from woocommerce:

### WordPress Environment ###

Home URL: https://**************.com
Site URL: https://**************.com
WC Version: 3.0.0
Log Directory Writable: ?
WP Version: 4.7.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_CA

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.29
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.24.0
OpenSSL/1.0.0

SUHOSIN Installed: –
MySQL Version: 5.6.32
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.0.0
WC Database Prefix: wp_
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?
MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.

### Security ###

Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (6) ###

Advanced Custom Fields: by Elliot Condon – 4.4.11
Instagram Feed: by Smash Balloon – 1.4.8
Postman SMTP: by Jason Hendriks – 1.7.2
Slider Revolution: by ThemePunch – 5.2.4.1
WooCommerce: by Automattic – 3.0.0
WP Mail Logging: by Christian Z?ller – 1.8.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### WC Pages ###

Shop base: #4 - /shop/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/

### Theme ###

Name: Twenty Seventeen
Version: 1.1
Author URL: https://www.ads-software.com/
Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

Thanks for taking a look…

In your server error log are there/were there any fatal errors?

No nothing critical. In fact in case it was my host, I just rebuilt the site from the ground up with a wordpress specific host (getflywheel) to test a fresh install and same issue, with no errors at all.

The error logs on the new host are clear and here’s the system stats here:

### WordPress Environment ###

Home URL: https://servantst.flywheelsites.com
Site URL: https://servantst.flywheelsites.com
WC Version: 3.0.0
Log Directory Writable: ?
WP Version: 4.7.3
WP Multisite: –
WP Memory Limit: 128 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Flywheel/4.1.0
PHP Version: 5.6.30-7+deb.sury.org~xenial+1
PHP Post Max Size: 300 MB
PHP Time Limit: 30
PHP Max Input Vars: 4000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.6.32
Max Upload Size: 300 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.0.0
WC Database Prefix: wp_kzb6fj61cz_
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?
MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.

### Security ###

Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (6) ###

Advanced Custom Fields: by Elliot Condon – 4.4.11
Instagram Feed: by Smash Balloon – 1.4.8
Slider Revolution: by ThemePunch – 5.2.4.1
WooCommerce: by Automattic – 3.0.0
WordPress Importer: by wordpressdotorg – 0.6.3
WP Mail Logging: by Christian Z?ller – 1.8.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: CAD ($)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### WC Pages ###

Shop base: #4 - /shop/
Cart: #70 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/

### Theme ###

Name: servant
Version: 1.0.0
Author URL: https://tieulie.com
Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

I’m at a loss as to what’s wrong, I have another site on woocommerce 2.5.* and it works fine for emails…

UPDATE: I have to assume this is a version 3.0 bug

I have uninstalled the plugin, deleted the database tables for woocommerce 3.0 and then installed woocommerce 2.6.14 and instantly the emails notifications work even without the smtp plugins.

This might only be an option for fresh installs as you will most likely loose all product/plugin data with this method. Try at your own risk.

• This reply was modified 7 years, 7 months ago by t00lz.

I experienced the same thing, i.e., order email notification not triggered, after installing version 3.0.
I restored my whole website and woocommerce to version 2.6.14 and everything is back to normal, but I lost all the transaction records made after the upgrade to 3.0.

The same bug here:
https://www.ads-software.com/support/topic/woocommerce-not-sending-emails-after-3-0-update/
I’ve also rollbacked to the previous version and everything is working fine.

• This reply was modified 7 years, 7 months ago by mashut.