Order Failure Despite Successful Payment

  • Resolved cloudres

    (@griotta)


    1 year, 1 month ago

    Hi everyone,

    I’m currently dealing with a rather unusual problem involving WooCommerce and WooCommerce PayPal Payments, and I was hoping someone could help me understand what might have happened.

    The error message I’m facing is as follows:

    Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-ORDER_ALREADY_COMPLETED PayPalGateway.php:620 [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-ORDER_ALREADY_COMPLETED OrderEndpoint.php:584 Lo stato dell’ordine è cambiato da In attesa di pagamento a Fallito.

    Furthermore, the issue seems to occur when the order status changes from “Pending payment” to “Failed.” So far, everything seems pretty straightforward. However, things take an odd turn when I realize that the payment has actually been processed on PayPal. I had to manually intervene by setting the order status to “Processing.”

    My question is: has anyone ever encountered a similar situation? This is the first time it has happened to me in many years of using WooCommerce and PayPal, and I can’t figure out what might have caused this problem.

    I appreciate any advice or suggestions you can provide.

    Thanks in advance!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello

    The error that we are looking into is “ORDER_ALREADY_COMPLETED”.
    It seems that something is not allowing the confirmation page to show when a payment has been made. This can be caused by a 3rd party plugin blocking the communication or the webhooks not functioning correctly.

    Are you able to successfully reproduce this issue when you test? If yes, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the?default theme Storefront?and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.
    Here’s a guide that explains the steps in more detail:?How to test for conflicts

    Regards,
    Femi.

    Thread Starter cloudres

    (@griotta)

    Unfortunately, I don’t think we would be able to replicate it, especially since we receive many orders paid with PayPal without any issues. I suppose the causes may be traced back to the behavior of the user in question or, at most, to the browser they used for that order.

    I was hoping to gather more information, but it doesn’t seem to be the case. So, I bid you farewell and thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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