Order ID does not exist in the IPN notification

  • As the title suggests I’m getting this error in the IPN debug log, so I can see the notification is getting through, it’s just failing. I can’t put a link to the site but I can give a sanitised version of the debug log.

    [01/22/2019 11:43 AM] - SUCCESS :Paypal Class Initiated by 173.0.81.1
[01/22/2019 11:43 AM] - SUCCESS :Post string : mc_gross=0.12&protection_eligibility=Ineligible&item_number1=&payer_id=V7WF65JU6LGNS&tax=0.02&payment_date=03%3A42%3A54+Jan+22%2C+2019+PST&payment_status=Completed&charset=windows-1252&mc_shipping=0.00&first_name=Derek&mc_fee=0.12&notify_version=3.9&custom=383702195.1543420113&payer_status=verified&business=something%40something&num_cart_items=1&verify_sign=AGU7XrsjBZaqiJfxmkOPV9tSjuXnAfNW7inMIIkrm-3ir245aCaP90rQ&payer_email=myemail%40email.com&mc_shipping1=0.00&txn_id=45185678V4709123F&payment_type=instant&last_name=MyLastName&item_name1=Knowledge+%26+Awareness&receiver_email=something%40something.com&payment_fee=&shipping_discount=0.00&quantity1=1&insurance_amount=0.00&receiver_id=CJ4RHP9MM29CC&txn_type=cart&discount=0.00&mc_gross_1=0.10&mc_currency=GBP&residence_country=GB&shipping_method=Default&transaction_subject=&payment_gross=&ipn_track_id=da48649c4169f&
[01/22/2019 11:43 AM] - SUCCESS :Checking if PayPal IPN response is valid
[01/22/2019 11:43 AM] - SUCCESS :Connecting to: https://www.paypal.com/cgi-bin/webscr
[01/22/2019 11:43 AM] - SUCCESS :IPN successfully verified.
[01/22/2019 11:43 AM] - SUCCESS :Creating product Information to send.
[01/22/2019 11:43 AM] - SUCCESS :Custom field value in the IPN: 383702195.1543420113
[01/22/2019 11:43 AM] - SUCCESS :Payment Status: Completed
[01/22/2019 11:43 AM] - SUCCESS :Transaction Type: Shopping Cart
[01/22/2019 11:43 AM] - SUCCESS :Number of Cart Items: 1
[01/22/2019 11:43 AM] - SUCCESS :Array
[01/22/2019 11:43 AM] - SUCCESS :Item Number: 
[01/22/2019 11:43 AM] - SUCCESS :Item Name: Knowledge & Awareness
[01/22/2019 11:43 AM] - SUCCESS :Item Quantity: 1
[01/22/2019 11:43 AM] - SUCCESS :Item Total: 0.10
[01/22/2019 11:43 AM] - SUCCESS :Item Currency: GBP
[01/22/2019 11:43 AM] - SUCCESS :Custom values
[01/22/2019 11:43 AM] - SUCCESS :
Array
(
    [383702195.1543420113] => 
)
[01/22/2019 11:43 AM] - SUCCESS :Order post id: 
[01/22/2019 11:43 AM] - FAILURE :Order ID  does not exist in the IPN notification. This request will not be processed.
[01/22/2019 11:43 AM] - FAILURE :IPN product validation failed.
[01/22/2019 11:43 AM] - SUCCESS :Paypal class finished.

    Presumably I haven’t set something up correctly at some point, anyone have a clue as to what it is?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    Please check the following documentation. Let me know if this helps you.

    Thank you

    Thread Starter delsdog

    (@delsdog)

    Yes watched that multiple times, the IPN’s are setup and sending fine or else I wouldn’t get the error above, nothing appears to be wrong on the Paypal side, it’s presumably something to do with my products? Or when they are added to the cart?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, what shortcode are you using? Can you also share the shopping cart URL?

    Thank you

    Thread Starter delsdog

    (@delsdog)

    Hi,

    we use
    <?php echo do_shortcode('[wp_cart_button name="' . $title . '" price="' . $price . '"]'); ?>

    in the template for the add to cart and then in the checkout page itself we use [show_wp_shopping_cart]

    I can’t really give the actual site address in a public forum

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, what happens if you use the normal shortcode? For example:

    [wp_cart_button name="Test Product" price="19.95"]

    Does the transaction work, or do you still receive the same failure notification in the log file?

    Kind regards

    I am having same issue since yesterday when I changed the price of one item.

    [06/01/2019 12:22 AM] – SUCCESS :Custom field value in the IPN:
    [06/01/2019 12:22 AM] – SUCCESS :Payment Status: Completed
    [06/01/2019 12:22 AM] – SUCCESS :Transaction Type: Shopping Cart
    [06/01/2019 12:22 AM] – SUCCESS :Number of Cart Items: 1
    [06/01/2019 12:22 AM] – SUCCESS :[[{“item_number”:””,”item_name”:”Poker Run Tickets”,”quantity”:”1″,”mc_gross”:”2″,”mc_currency”:”CAD”}]]
    [06/01/2019 12:22 AM] – SUCCESS :Item Number:
    [06/01/2019 12:22 AM] – SUCCESS :Item Name: Poker Run Tickets
    [06/01/2019 12:22 AM] – SUCCESS :Item Quantity: 1
    [06/01/2019 12:22 AM] – SUCCESS :Item Total: 2
    [06/01/2019 12:22 AM] – SUCCESS :Item Currency: CAD
    [06/01/2019 12:22 AM] – SUCCESS :Custom values
    [06/01/2019 12:22 AM] – SUCCESS :
    Array
    (
    [] =>
    )
    [06/01/2019 12:22 AM] – SUCCESS :Order post id:
    [06/01/2019 12:22 AM] – FAILURE :Order ID does not exist in the IPN notification. This request will not be processed.

    I deleted and reinstalled the plugin, no change.
    Customer is getting billed by PayPal, but the order is not showing up in the back end.

    https://wingsinthecariboo.com/rally-registration

    • This reply was modified 5 years, 10 months ago by drward1958.
    Plugin Contributor mbrsolution

    (@mbrsolution)

    @drward1958, can you start a new support thread. It helps us to manage one issue per user at a time.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
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