Order in backend being processed twice

  • Resolved tarryn7

    (@tarryn7)


    1 year, 5 months ago

    Certain orders are being processed twice in the backend. It is not being caused by the payment gateways or the delivery plugin. What could be causing the problem?

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  • Hi,

    Certain orders are being processed twice in the backend. It is not being caused by the payment gateways or the delivery plugin. What could be causing the problem?

    May I ask a few questions to better understand this scenario?

    • Can you confirm if there are 2 different orders numbers?
    • Can you provide a screenshot of the orders affected? (Make sure to redact any sensitive details such as names, emails, addresses, etc).

    As a first troubleshooting step, you can run a conflict test to help you to identify the cause of the issue, you can find instructions to run it by reviewing this documentation:

    https://woocommerce.com/document/how-to-test-for-conflicts/

    Let us know if you need further help.

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