Order is declined by DIBS but still went through.

  • Resolved helle.rob

    (@hellerobgmailcom)


    5 years, 7 months ago

    Order is declined by DIBS (credit card), but still went through. The webshop manager tells me she received order #2047 as payed in the system. But the money was not received at the company account. It was declined by DIBS. According to DIBS there is nothing wrong at there end. One of the orders 2026 and 2028 (not sure which), also went through even the payment is not received in the company account. Can you have a look for as this is quite urgent? Thank you

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