Order is going fail and then success

Hi @ravigreencubes,

That error from our Stripe plugin says your publishable and secret keys are not correct. Can you double check those and try to copy and paste them again from your Stripe.com account.

Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

hello @ryanr14 ,
Thank for your replay
here is my system report

### WordPress Environment ###

WordPress address (URL): https://www.firemandereks.com
Site address (URL): https://www.firemandereks.com
WC Version: 3.7.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: ? 4.9.12 – There is a newer version of WordPress available (5.3)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.11-1+ubuntu18.04.1+deb.sury.org+1
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.27-30-log
Max Upload Size: 50 MB
Default Timezone is UTC: ? Default timezone is America/New_York – it should be UTC
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

• This reply was modified 4 years, 12 months ago by ravigreencubes.

Hi @ravigreencubes,

Thanks for sending the system status over, it seems like it wasn’t the complete system status. There should be sections about plugins activated, theme in use, etc… When you go to get the system status the “Copy for support” button should copy it all for you.

Also, regarding the Stripe key errors. Did you check that the correct keys were being used. When you head to **WooCommerce > Settings > Payments > Stripe** your publishable key should start with pk_live, saying publishable key for the live keys. Then the secret follows the same formatting sk_live for the secret key for the live payment processing.

Link to image: https://cld.wthms.co/gVDYch

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.