Order is not yet complete

Hello @jpl75

Hope you’re doing well!

Based on this email, payment was not complete during the product purchase. Please let me know that payment gateway you’re using. Have you received payment from the user?

Please advise,

Kind regards,
Nastia

Hello,
I use Stripe but it was a test payment before using live keys.
Perhaps its the reason ?
The test payment is on my Stripe dashboard.
Best regards.

Hello there @jpl75,

hope you’re doing good and don’t mind me chip in here! ??

Could you please let me know what’s the status of the order in /wp-admin area?
Should be listed here: https://monosnap.com/file/XFL53lILr2DEON75iYkg2q9jMZSpfm#

Thank you,
Dimitris

Hi Dimitris,

The status is “payé” (paid in english. The symbol is half a star in black.
Perhaps its not complete because there is no shipping, which is the next step in the status (received, paid, shipped, closed) ?
Thanks for your reply.

Regards.
Jean-Paul.

Hello @jpl75,

appreciate the cooperation and updates here! ??

Yes, that would mean that next order change should be made manually by yourself when order is shipper.

I need to take a step back though…

I use Stripe but it was a test payment before using live keys.
Perhaps its the reason ?
The test payment is on my Stripe dashboard.

So this happened using sandbox gateway, but now using live gateway it doesn’t?
Please advise!

Warm regards,
Dimitris

Hi Dimitris,

I dont know what is “sandbox gateway”. I used Stripe test mode.
For the moment, I dont use live mode because I have a problem to solve : in live mode I have an issue (payment is not successful), due to “curl”. Its comes from host.
So I cannot answer to your last question.
I can suppose that the order is complete when the status is “closed”.
So I suppose that I will have the same message in live mode because I will not ship the products for the moment.
I think you can close the topic.

Thanks.
Regards.
Jean-Paul.