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dhanababums
(@dhanababums)

2 days, 2 hours ago

<span style=”background-color: rgb(251, 251, 251); font-family: Inter, sans-serif; white-space-collapse: collapse;”>I am using Woocommerce and Payu(as my payment gateway). the customer are able to purchase product but its showing order failed just after the payment being done. </span>
1. Payment is Successful
2. Order has been created as Failed in WooCommerce

It should be redirect to https://ontuda.com/order-confirmed/thank-you-page-4/ and successful payment. when it is COD, it works fine.

For COD : https://ontuda.com/order-confirmed/thank-you-page-4/?wfty_source=582&key=wc_order_6k7ZHm3YYAA6K&order_id=1197&nt=1

For PayU payment: nothing is shown, After success payment, it directly redirect to Home page and Order created as failed.

I don’t know what to do with? assist me to clear this issue

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Plugin Support Jonayed Hosen (woo-hc)
(@jonayedhosen)

1 day, 5 hours ago

Hi @dhanababums ,

I’m sorry to hear about the issue you’re experiencing. It looks like the order status changed. The “Processing” status fails when customers pay via the PayU payment gateway, but it works fine with default Cash on Delivery (COD).

To help us investigate further, could you please share the order notes with us? It will help us gain more insight. Additionally, does this issue happen with all orders when customers use the PayU gateway, or is it specific to certain orders? Have you noticed any patterns, such as specific countries being affected?

If you haven’t already, could you please share a screenshot of the issue? If you don’t have a screenshot tool, you can use Snipboard.io to easily share it.

Also, have you performed a full conflict test? This involves deactivating all plugins except WooCommerce and the PayU payment gateway plugin, and switching to the default Storefront theme. You can follow this guide to perform a conflict test: How to Test for Conflicts.

It would also be helpful for us to review your current System Status Report. You can find this report in your WooCommerce dashboard by going to WooCommerce > Status. From there, click Get system report and then Copy for support.

If you’ve come across any fatal error logs related to your PayU payment plugin or orders, please share them as well. You can find these logs under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it into a code block in your reply or use Pastebin to share the link with us.

Please check and let us know how it goes.

Viewing 1 replies (of 1 total)

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