Order Item QTY wrong but sub-total price is correct after order complete.
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Sorry this topic was reposted: https://www.ads-software.com/support/topic/order-item-qty-incorrect-but-sub-total-price-is-correct/
Sometimes users make order on the store but the quantity of one or more item is incorrect, however the overall sub-total price is correct, causing many trouble on order delivery.
For example: Item ABC, $10
Client ordered 5 of it, total price is 5 x $10 = $50.
It was fine all comes to payment process, however after the order is placed, the item detail has become:
Item ABC, $1 QTY: 50, Sub-total: $50
I have already tried to update plugin and wordpress to latest version and disable all the other plugins, just leave woocommerce running but the problem still exist.
It happen at the moment after checkout is received and can even be seen on the order-received page.
Plus I found that sometimes there will be some strange product meta added, containing unknown meta-key and values .
Please note that I haven’t activated any other plugin.
I have once migrate the website from another server to current hosting with “All in one migration” and once I found some of the MySQL table lost auto increment. But I already fixed it and the problem of incorrect quantity happen before it already. But I hope it could give some hints what is going on.
Here are some screen captures (sorry layout is in chinese):
Links:
It confuse my customer a lot because they keep asking me why the quantity of their order is incorrect. I hope I can solve this problem soon. Many thanks!`
This problem has trouble me a lot for almost a year. Does anyone has experience or idea how can I fix it? Thanks.`
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